Job Title: Inside Sales Consultant
Location: Yaba, Lagos (Hybrid)
About The Role
- The Inside Sales Consultant (ISC) is responsible for managing existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills.
- Furthermore, the ideal candidate must be able to convert pre-qualified sales leads, generate new business, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer experience.
Primary Responsibilties
- Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services
- Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued
- Engage in active listening with agents, confirming or clarifying information and diffusing angry agents as needed
- Build lasting relationships with agents based on trust and reliability
- Utilise software, database, script, and tools appropriately to achieve results
- Understand and strive to meet and exceed Inside sales call metrics while providing excellent and consistent customer service
- Make sales or recommendations for products or services that may better suit the agent's needs
- Take part in training and other learning opportunities to expand knowledge of the company and position
- Adhere to all company policies and procedures by maintaining records of the telephone communications and interactions using the available tools/applications.
Knowlege and Skill Requirements
- Bachelor’s Degree from an accredited university or college
- Must be proficient with Microsoft Excel and other Microsoft Office applications
- Excellent use of Freshdesk & Xcally tools
- Must be able to understand and report issues appropriately
- Strong analytical and problem-solving skills
- Provide outstanding customer service.
Key Competencies:
- Strong interpersonal/communication skills
- Takes initiative and ownership
- Must be self-driven
- Detail oriented
- Flexible: willingness to test ideas quickly and take learnings
- Good interpersonal skills.
Application Closing Date October
Not Specified.
Interested and qualified candidates should:
Click here to apply online
