Male Customer Service Officer

Job Summary

• Our client, a reputable shipping company in Olodi Apapa, Lagos, is seeking a professional and customer-focused Male Customer Service Officer to join its team.

Responsibilities

• Attend to customers' enquiries, complaints and service requests professionally.
• Maintain excellent relationships with existing and prospective customers.
• Provide accurate information on company services, shipments and processes.
• Follow up on customer requests and ensure timely resolution of issues.
• Liaise with internal departments to resolve customer-related matters.
• Maintain accurate customer records and prepare service reports.
• Follow up with customers and provide regular updates on pending matters.
• Handle customer information and company documents confidentially.
• Support the company in improving customer satisfaction and retention.

Requirements

• B.Sc. in Accounting, Economics, English or a related discipline.
• Minimum 2 years post-NYSC relevant experience.
• Male, with excellent communication and interpersonal skills.
• Customer service experience, preferably in shipping, logistics or maritime services.
• Good knowledge of Microsoft Office applications.
• Strong problem-solving and organisational skills.
• Smart, confident, professional and customer-focused.
• Ability to work under pressure and meet deadlines.
• Must be reliable, proactive and presentable.

Application Closing Date
31st October, 2026.

Interested and qualified candidates should send their CV to: grpmesg@gmail.com using the Job Title as the subject of the email.