Onsite Customer Service Representative

Full description from the employer source. Apply via the official link when ready.

• Candidates should possess a High School diploma or an OND (Ordinary National Diploma).
• Proven experience in customer support or as a Client Service Representative is essential.
• Demonstrated success in consistently exceeding performance quotas is required.
• Strong phone communication skills and active listening abilities are crucial for this role.
• Familiarity with Customer Relationship Management (CRM) systems and best practices is preferred.
• A strong customer-centric approach and the ability to adapt and respond to various personality types are necessary.
• Exceptional communication and presentation skills are a must.
• Candidates should be able to multitask effectively, prioritize responsibilities, and manage time efficiently.

• Identify and evaluate customer needs to ensure satisfaction in job placements and study abroad opportunities.
• Build lasting relationships and trust with customer accounts through open, engaging communication.
• Provide accurate, valid, and comprehensive information by utilizing the appropriate methods and tools for job seekers and students.
• Meet individual and customer service team sales targets while managing call handling quotas effectively.
• Address customer complaints, offering suitable solutions and alternatives within designated time limits; follow up diligently to ensure resolution.
• Maintain detailed records of customer interactions, manage customer accounts, and file necessary documentation accurately.
• Adhere to established communication procedures, guidelines, and policies.

Salary: N100,000 - N150,000 per month.