Operations Coordinator

Job Title: Operations Coordinator

Location: Lagos
Employment Type: Full-time
Reports To: Head of Business

Role Summary

• We are seeking a proactive, organized, and results-driven Operations Coordinator to oversee warehouse operations, inventory management, logistics coordination, and order fulfillment.
• The successful candidate will ensure seamless operational processes, maintain inventory accuracy, and coordinate timely delivery of customer orders while supporting operational excellence across the business.

Key Responsibilities
Warehouse & Inventory Management:

• Process daily invoiced orders for picking and fulfillment.
• Coordinate warehouse operations to ensure efficiency and optimal space utilization.
• Ensure proper packaging of products before shipment.
• Verify that all outgoing shipments meet quality control standards.
• Maintain accurate inventory records and stock movement documentation.
• Participate in routine stock counts and inventory reconciliations.
• Monitor warehouse stock accuracy and minimize losses or product damage.
• Ensure all shipment documentation is complete and properly attached before dispatch.

Logistics & Distribution:

• Coordinate daily dispatch schedules and delivery activities.
• Ensure customer orders are delivered within agreed timelines.
• Liaise with logistics partners and delivery personnel to ensure efficient service delivery.
• Monitor deliveries and resolve logistics challenges proactively.
• Ensure every completed delivery has valid Proof of Delivery (POD).
• Monitor logistics performance and recommend process improvements.

Operations Support:

• Report warehouse and logistics discrepancies promptly.
• Support procurement activities where necessary.
• Ensure compliance with safety standards, operational procedures, and company policies.
• Collaborate effectively with Procurement, Sales, Customer Experience, and other departments.
• Carry out other operational duties assigned by Management.

Requirements

• Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, Operations Management, or a related discipline.
• Minimum of 2 years' relevant experience in operations, logistics, warehouse management, or supply chain.
• Strong organizational and coordination skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office applications and ERP systems (Zoho experience is an added advantage).
• Ability to work under pressure, solve problems, and manage multiple priorities.
• High level of integrity, accountability, and attention to detail.

Benefits

• Competitive salary.
• Health Insurance.
• Pension Contribution.
• Paid Annual Leave.
• Professional development opportunities.

ApplicationClosing Date
Not Specified.

Interested and qualified candidates should forward their CV to: hr@packnpay.com.ng using "Operations Coordinator – Lagos" as the subject of the mail.