Location: Lagos
Employment Type: Full-time
Department: Operations
Work Arrangement: Fully On-Site
Work Days: Monday – Saturday
Weekly Off: Sunday
Reports To: Head of Operations
About the Role
- Dokitami is looking for a highly organised, proactive, and execution-focused Operations Manager to oversee the day-to-day operations of the business.
- The Operations Manager will coordinate orders, inventory, logistics, deliveries, office operations, staff activities, client fulfilment, and operational problem-solving. The ideal candidate must be able to move quickly, pay close attention to detail, take ownership, and ensure that nothing falls through the cracks. Dokitami_Operations_Manager_SOP.
Key Responsibilities
- Manage daily operational activities and coordinate the Operations Team.
- Monitor incoming, pending, dispatched, delivered, and failed orders.
- Verify order and payment information before fulfilment.
- Ensure orders are accurately prepared and dispatched on schedule.
- Coordinate couriers, logistics partners, pickups, deliveries, and tracking.
- Resolve failed deliveries and other logistics issues promptly.
- Monitor domestic and international shipments.
- Manage inventory, conduct stock counts, and investigate discrepancies.
- Monitor low-stock items and coordinate replenishment.
- Coordinate nurse visits and ensure proper documentation.
- Maintain a clean, organised, safe, and professional office environment.
- Supervise Operations staff, including attendance, productivity, task completion, and SOP compliance.
- Support Sales & Communication with order, payment, inventory, delivery, and fulfilment information.
- Monitor sales attribution and support daily sales and commission administration where authorised.
- Handle operational complaints and ensure timely resolution.
- Document operational incidents, expenses, inventory movements, deliveries, and other operational activities.
- Monitor operational KPIs and prepare daily, weekly, and monthly reports.
- Identify recurring operational problems and recommend process improvements.
- Coordinate with HR, Sales & Communication, Business Development & Partnerships, Creative/Medical Communications, and Management.
- Escalate major operational, financial, inventory, security, safety, confidentiality, or fulfilment issues promptly. Dokitami_Operations_Manager_SOP
Key Performance Areas
Success in this role will be measured by:
- Order fulfilment speed and accuracy.
- On-time dispatch and delivery performance.
- Inventory accuracy and stock availability.
- Reduction of operational errors and unresolved issues.
- Courier and logistics performance.
- Office readiness and operational standards.
- Team attendance, productivity, and SOP compliance.
- Client complaint resolution.
- Accuracy of operational documentation and reporting. Dokitami_Operations_Manager_SOP…
What We Are Looking For
- Strong organisational and coordination skills.
- Excellent attention to detail.
- Ability to manage multiple tasks and priorities simultaneously.
- Strong problem-solving and decision-making ability.
- Ability to supervise and hold team members accountable.
- Excellent communication and follow-through.
- Ability to work effectively under pressure.
- Strong ownership mentality and proactive approach to work.
- Ability to work independently without waiting for instructions on routine matters.
- High level of integrity and confidentiality.
- Ability to maintain accurate records and documentation.
- Comfortable working in a fast-paced, fully on-site environment.
The Ideal Candidate:
- The ideal candidate is not simply someone who can supervise tasks. We need someone who can see a problem, take ownership, coordinate the right people, resolve it, document it, and prevent it from happening again.
Our operating principle is:
- Receive → Verify → Prepare → Dispatch → Track → Resolve → Complete → Document. Dokitami_Operations_Manager_SOP.
Professional Standard
We are looking for someone who is:
- Organised
- Fast
- Accurate
- Proactive
- Accountable
- Detail-Oriented
- Calm Under Pressure
- Solution-Focused.
Application Closing Date
21st October, 2026.
Interested and qualified candidates should send their CV and a 1-minute video introduction to: jobs@dokitami.com using "Application for Operations Manager" as the subject of the mail.
Application Instruction
The video should contain:
- Your name and professional background
- Your relevant operations management experience
- Why you are a good fit for the role
- One example of an operational problem you successfully solved.
