Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Overview
- The Operations Manager is responsible for overseeing the day-to-day operations of the facility, ensuring smooth and efficient functioning across all departments.
- This role includes managing staff, ensuring high levels of guest satisfaction, optimizing resources, and maintaining service excellence in line with the hotel’s standards.
- The Operations Manager plays a key role in ensuring that both operational objectives and financial goals are met while creating a unique and memorable guest experience.
Key Responsibilities
Overall Operations Management:
Daily Operations:
- Oversee and manage all operational aspects of the facility.
- Ensure seamless coordination between departments to maintain smooth operations and consistent service delivery.
Guest Experience:
- Maintain high guest satisfaction by ensuring that service levels are exceptional across all departments.
- Handle guest feedback, complaints, and requests, ensuring timely resolution and personalized guest experiences.
- Develop strategies to continuously improve guest satisfaction, addressing feedback from surveys and online reviews.
Staff Leadership and Development:
Staff Management:
- Supervise and support department heads, ensuring they have the resources needed to meet operational goals.
- Oversee scheduling, staffing levels, and productivity across departments, ensuring sufficient staff coverage during peak times.
- Encourage cross-departmental collaboration to enhance overall team performance.
Training & Development:
- Support the training and professional development of staff to maintain high service standards.
- Organize regular training sessions for employees to update them on new policies, standards, and procedures.
- Promote a positive work environment that fosters teamwork and employee satisfaction.
Performance Management:
- Evaluate staff performance and support department managers in conducting performance appraisals.
- Address performance issues and work with HR to develop improvement plans where necessary.
Financial and Budget Management:
Budget Oversight:
- Work closely with the General Manager and Finance team to manage operational budgets and ensure cost control.
- Monitor and analyze financial performance of operational departments, including revenue, expenses, and profitability.
- Implement cost-saving measures while maintaining quality service levels.
Revenue Optimization:
- Collaborate with the sales and marketing teams to develop strategies to maximize room occupancy and optimize revenue.
- Support the food and beverage department with revenue strategies, such as menu engineering and cost management.
- Contribute to overall profitability by identifying opportunities to enhance guest experiences and increase spending.
Health, Safety, and Compliance:
Health & Safety Standards:
- Ensure the facilityadheres to all health and safety regulations, including fire safety, food safety, and hygiene standards.
- Oversee the implementation of safety procedures and ensure staff compliance with safety protocols.
- Organize and oversee safety training for staff, including emergency response drills.
Legal & Compliance:
- Ensure compliance with local labor laws, facilitylicensing regulations, and industry standards.
- Keep up to date with any legal or regulatory changes that could affect hotel operations.
Facility Management and Maintenance:
Property Maintenance:
- Oversee the upkeep of building facilities, including rooms, public areas, restaurants, and back-of-house areas.
- Work with the maintenance team to ensure that all equipment and systems are functioning correctly, including HVAC, plumbing, electrical, and safety systems.
Vendor and Contractor Management:
- Manage relationships with external vendors and contractors for maintenance, cleaning, and other operational services.
- Ensure that service contracts are fulfilled to the hotel’s standards and that repairs and maintenance are completed on schedule.
Strategic Planning and Continuous Improvement:
Operational Efficiency:
- Analyze operational processes and identify areas for improvement to increase efficiency and reduce costs.
- Implement best practices and innovative solutions to streamline operations, improve service, and enhance the guest experience.
Sustainability Initiatives:
- Develop and implement sustainability initiatives in line with the facilities' goals, such as reducing energy consumption, water usage, and waste.
Requirements
- Interested candidates should possess relevant qualifications with 4 years work experience.
Salary
N200,000 - N250,000 monthly.
Application Closing Date
31st August, 2026.
Interested and qualified candidates should send their CV to: info@hopcleaning.com using job title as the subject of the mail.