Receptionist at Itel Energy (2 Openings)

Location: Abuja (FCT) and Lagos

Summary

• We are looking for a friendly and professional Receptionist to serve as the first point of contact for customers visiting the Itel Energy Service Centre.
• The role involves welcoming customers, attending to enquiries, coordinating service requests, and ensuring a smooth customer experience.

Key Responsibilities

• Welcome and attend to customers visiting the service centre.
• Receive and respond to customer enquiries regarding products, repairs, and after-sales services.
• Register customers and accurately record service requests and complaints.
• Direct customers to the appropriate service or technical team.
• Follow up on customer requests and provide updates where necessary.
• Manage incoming calls and enquiries professionally.
• Maintain accurate records of customer visits and service activities.
• Ensure the reception and customer waiting area are clean and welcoming.
• Escalate unresolved customer complaints or issues to the appropriate team.
• Support other administrative activities at the service centre as required.

Requirements

• OND / HND / Bachelor’s Degree in Business Administration, Mass Communication, or a related field.
• 2 - 3 years of experience in a receptionist, customer service, front desk, or similar customer-facing role.
• Excellent communication and interpersonal skills.
• Customer-focused with good problem-solving skills.
• Professional, patient, and well-organized.
• Proficiency in Microsoft Office and basic computer applications.
• Experience in a service centre, retail, electronics, or after-sales environment is an advantage.

Application Closing Date
9th October, 2026.

Interested and qualified candidates should send their CVs to: adebayo.deborah@transsion.com using the job title as the subject of the mail.