Location: Magodo, Lagos
Employment Type: Full-time
Key Responsibilities
- Welcome clients, visitors, and guests in a friendly and professional manner.
- Manage the front desk and ensure the reception area is clean, organized, and presentable at all times.
- Answer, screen, and direct incoming phone calls promptly and professionally.
- Schedule, confirm, reschedule, and cancel client appointments as required.
- Check clients in and out efficiently while ensuring a seamless customer experience.
- Respond to customer inquiries via phone, email, WhatsApp, and social media where applicable.
- Receive and distribute mails, deliveries, and correspondence.
- Process payments, issue receipts, and maintain accurate transaction records.
- Maintain client records and update appointment schedules using the company's booking system.
- Coordinate with spa therapists, hairstylists, nail technicians, and other staff to ensure appointments run smoothly.
- Inform clients about available services, promotions, packages, and membership offers.
- Handle customer complaints professionally and escalate complex issues to the appropriate supervisor.
- Monitor front desk supplies and notify management when replenishment is required.
- Ensure client confidentiality and protect company information.
- Prepare daily appointment schedules and front desk reports.
- Assist with basic administrative tasks such as filing, data entry, photocopying, and document management.
- Support management with general office coordination and other duties as assigned.
Qualifications
- Minimum of OND / HND / Bachelor's Degree in any relevant field.
- 1–2 years of experience as a Receptionist, Front Desk Officer, Customer Service Representative, or in a similar role.
- Experience in a spa, salon, hospitality, or wellness environment is an added advantage.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and digital appointment booking systems is preferred.
Key Skills & Competencies:
- Excellent customer service and interpersonal skills
- Strong verbal and written communication skills
- Professional appearance and positive attitude
- Good telephone etiquette
- Strong organizational and multitasking abilities
- Attention to detail and accuracy
- Basic computer proficiency (Microsoft Office and appointment booking systems)
- Ability to work under pressure in a fast-paced environment
- Time management and problem-solving skills
- Integrity and professionalism
Application Closing Date
30th September, 2026.
Interested and qualified candidates should send their CV to: jobs.expert@yahoo.com using "Receptionist" as subject of the mail.
