Receptionist (Hotel)

Responsibilities

• Check-In/Check-Out: Welcoming guests, registering them, verifying identification, issuing room keys, and processing final bills and payments upon departure.
• Reservations & Admin: Handling bookings, modifications, and cancellations via phone, email, or in-person. They maintain accurate room inventory records.
• Guest Service & Communication: Answering inquiries regarding hotel facilities, amenities, and local attractions. They often handle concierge-like duties, such as booking taxis or tours.
• Conflict Resolution: Addressing and resolving guest complaints, such as room issues, with professionalism to ensure satisfaction.
• Internal Coordination: Communicating with housekeeping, maintenance, and management to ensure rooms are ready and special requests are met.
• Security & Safety: Managing secure access to rooms, handling guest valuables, and following safety protocols.

Salary
N70,000 per month.

Application Closing Date
29th October, 2026.

Interested and qualified candidates should send their CV to: info@carlson-hotel.com using the Job Title as the Subject of the mail.