Sales & Operations Lead

Location: Oluyole, Ibadan - Oyo
Resumption: Immediate
Working hours: Monday–Saturday, 8:00am–5:00pm

About the role

• Lead the physical sales team and coordinate daily operations so customer orders progress efficiently from confirmation to successful delivery.

What you’ll do

• Allocate orders, set daily priorities, and monitor follow-up activity.
• Coach representatives on product knowledge, objection handling, closing, and upselling.
• Track confirmed, scheduled, delivered, cancelled, and unresolved orders.
• Coordinate with logistics and inventory personnel on stock availability and delivery issues.
• Resolve escalated customer concerns and operational delays.
• Ensure accurate CRM records and complete staff reports.
• Review discrepancies with responsible staff and escalate unresolved issues.
• Submit performance reports showing results, challenges, and corrective actions.
• Maintain attendance, accountability, and orderly office operations.

What success looks like

• Delivered sales, delivery rate, follow-up completion, reporting accuracy, and team productivity.

What you’ll bring

• Demonstrated experience supervising a sales or customer-service team.
• Strong sales coaching, problem-solving, and organisational skills.
• Confidence using spreadsheets, CRM systems, and performance reports.
• E-commerce or pay-on-delivery experience is an advantage.

Application Closing Date
Not Specified.

Interested and qualified candidates should send their CV and cover letter including a portfolio or examples of relevant work to: choicemartng@gmail.com using the "Sales Rep" as the subject of the mail.