Location: Kubwa, Abuja (FCT)
Employment Type: Full-time
Scope of The Role
- Responsible for providing technical assistance and support to end-users company wide. This role entails diagnosing and resolving hardware, software, and network-related issues, ensuring smooth operation of IT systems, and delivering excellent customer service to internal teams.
Specific Responsibilities
- Technical Support: Provide first-level support for IT issues, including troubleshooting and resolving hardware, software, and network problems in a timely and efficient manner.
- System Setup & Maintenance: Install, configure, maintain and setup work stations, desktops, laptops, printers, and other peripheral devices. Perform regular system updates, software installations, and patch management.
- User Support: Assist employees with all system related issues, configuration, and usage of company IT systems and tools, email setup, permissions, passwords, collaboration tools, security protocols etc.
- Incident Management/System Upgrades: Log, prioritize, and manage support requests using ticketing systems, escalating issues when necessary, and ensuring timely resolution of technical problems.
- Network Support: Assist with basic network troubleshooting, such as connectivity issues, VPN setup, network maintenance and system Upgrade, Security Configurations, Wi-Fi troubleshooting etc.
- Security Compliance/Privacy: Ensure that end-users follow IT security policies and guidelines, such as password management, data protection, and system access.
- Documentation/ Records: Maintain records of IT support requests, resolutions, and common technical issues to aid in faster troubleshooting in the future. Also maintain records/logs of repairs and fixes and maintenance schedule.
- Inventory Management: Keep track of IT assets, including hardware inventory and software licenses, ensuring equipment is maintained and replaced as needed.
- Training and Support: Provide guidance and technical training to users on the use of new software and hardware, and cybersecurity awareness ensuring a high level of IT literacy within the organization.
- Collaboration: Work closely with other IT team members to ensure seamless integration of IT services and the resolution of technical issues.
- Continuous Learning: Stay up to date with the latest trends, technologies, and best practices and apply them to the relevant processes.
- Requisitions: Identify computer or network equipment shortages and place orders. Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
- Data Backup: Use high-speed transaction recovery techniques for data backup.
- Research: Research and make recommendations on server system administration.
- Reports: Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement.
Technical Knowledge / Minimum Requirement
- Minimum of Bachelor’s degree in Computer Science, Engineering, or a related field.
- 1-2 years of experience in an IT support role or related technical field.
- Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional).
- Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.
- Familiarity with backup and recovery software and methodologies.
- Hands on experience in networking, routing and switching.
- Familiarity with cloud services (e.g., Microsoft 365, Google Workspace) and VPNs.
- Certification in CompTIA A+, Microsoft Certified Professional (MCP), or similar IT support credentials.
- Strong understanding of computer systems, networks, operating systems (Windows, macOS, Linux), and mobile devices.
- Ability to quickly diagnose and resolve hardware, software, and network issues.
- Must relate respectfully with other Team Members and possess a very high level of emotional intelligence.
- Experience with ticketing systems, remote desktop support tools, and system monitoring software
- Ability to handle multiple tasks and prioritize issues based on urgency.
Salary
N165,000 - N200,000 Monthly.
Application Closing Date
29th September, 2026.
Interested and qualified candidates should:
Click here to apply online
Note: Only shortlisted candidates will be contacted.
