About the role

Full description from the employer source. Apply via the official link when ready.

Informal Technologies Limited is an ICT company with a focus on Financial Technology. Our clients include government organizations, private organizations, NGOs and micro-finance banks.

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Abuja (FCT)
Employment Type: Full-time

Description

We are seeking a versatile, proactive Technical Support Officer to join our team.
This is a unique role that goes beyond answering tickets; you will be the face of our web solution, providing high-touch support online and offline, delivering hands-on training sessions in person, and identifying new business opportunities to help us grow.

Key Responsibilities

Omnichannel Support: Provide exceptional technical assistance via email, chat, and online portals.
In-Person Training: Travel to client sites to conduct live demonstrations and onboard users on our web platform.
Client Training: Be able to train clients on how our software products work.
Office & Data Management: Maintain organized records and use spreadsheets to track support metrics and lead pipelines.

Requirements

Interested candidates should possess a Bachelor's Degree or HND qualification in any relevant field.
Technical Savvy: Experience in software support and a quick learner of new web technologies.
Communication: Exceptional command of oral and written English, with the ability to explain complex tech in simple terms.
Analytical Skills: Proficient in Excel or Google Sheets for data management.
Sales Mindset: Natural ability to spot "business development" opportunities and engage potential clients.
Organization: Strong office management skills and the ability to multitask in a fast-paced environment.

Application Closing Date
12th August, 2026.

Interested and qualified candidates should send their CV to: abuja.hrmanager@gmail.com using the Job Title as the subject of the email.

Requirements

Bachelor's Degree or HND in relevant field
Experience in software support and quick learner of new web technologies
Exceptional oral and written English communication skills
Proficient in Excel or Google Sheets
Ability to identify business development opportunities

Responsibilities

Provide technical assistance via email, chat, and online portals
Travel to client sites to conduct live demonstrations and onboard users
Train clients on software products
Maintain organized records and track support metrics and lead pipelines

Key skills

technical supportclient trainingcommunicationanalytical skillssales mindsetoffice managementmultitasking

About Informal Technologies Limited

About the Company

Informal Technologies Limited

Information and Communication Technology

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