About the role

Full description from the employer source. Apply via the official link when ready.

GIG Mobility (formerlyGod is Good Motors) wasfounded in 1998 by Edwin and Stella Ajaere in Nigeria, starting as a premium bus service. Following a rebrand in 2010 by Chidi Ajaere, the company pivoted to a technology-driven, scheduled service model. GIGM now dominates digital bus travel and has expanded into Ghana.

We are recruiting to fill the position below:

Job Title: Terminal Operations Manager

Locations: Ekwulobia, SE Awka - Anambra, Asaba - Delta, Abakaliki - Ebonyi, Umuahia, Aba - Abia, Calabar - Cross River, Nsukka - Enugu, Port Harcourt - Rivers, Owerri - Imo, Uyo - Awka Ibom
Employment Type: Full-time

Key Responsibilities

Oversee the daily operations of the assigned terminal within a region, ensuring compliance with company standards and operational procedures.
Lead, supervise, and support terminal employees to achieve operational excellence and business objectives.
Ensure efficient fleet utilization, timely vehicle departures and arrivals, and effective coordination with the Fleet and Maintenance teams.
Drive exceptional customer experience by maintaining service quality, resolving escalated customer issues, and implementing service improvement initiatives.
Monitor regional operational performance, analyse key performance indicators (KPIs), and prepare periodic reports with actionable recommendations.
Ensure compliance with safety regulations, transport laws, company policies, and operational risk management requirements.
Manage regional operational budgets and resources effectively to optimize costs and improve profitability.
Collaborate with cross-functional teams, including Experience Officers, HR, Finance, Tech, and Maintenance, to support seamless business operations.
Conduct regular terminal audits, identify operational gaps, and implement continuous improvement initiatives to enhance efficiency and productivity.

Application Closing Date
30th September, 2026.

Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title as the subject of the email.

Responsibilities

Oversee daily operations of assigned terminal ensuring compliance with company s
Lead and support terminal employees to achieve operational excellence and busine
Ensure efficient fleet utilization and timely vehicle departures and arrivals
Drive exceptional customer experience by maintaining service quality and resolvi
Monitor regional operational performance and prepare reports with actionable rec
Ensure compliance with safety regulations, transport laws, company policies, and
Manage regional operational budgets and resources to optimize costs and improve
Collaborate with cross-functional teams to support seamless business operations

Key skills

operations managementfleet utilizationcustomer servicebudget managementteam leadershipperformance monitoringcompliance management

About GIG Mobility

About the Company

GIG Mobility

Transportation

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