Pay
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Full description from the employer source. Apply via the official link when ready.
Job Description
What You'll Be Doing:
Manage and optimize servicing and transactional customer communications across multiple channels.
Drive communication cost optimization, reporting, and performance improvements.
Own the communications platform, demand pipeline, governance controls, and delivery processes.
Lead customer communications during planned and unplanned service disruptions and critical incidents.
Maintain communication inventories, templates, repositories, and approval records.
Partner with Finance, IT, Compliance, Fraud, and Business teams to ensure effective communication management.
Leverage AI and analytics to review, validate, benchmark, and improve customer communications.
What We're Looking For
Bachelor's degree in Business, Banking & Finance, Marketing, Information Technology, Engineering, or a related field.
5 to 8 years of experience in banking, customer service, marketing, PMO, IT, incident management, or related functions.
Experience managing customer communication platforms and operational delivery processes.
Strong stakeholder management and cross-functional collaboration skills.
Experience in reporting, analytics, cost management, and governance within a regulated environment.
Experience using AI and automation tools to improve operational efficiency and communication effectiveness.
Skills
Project & Program Management
Data Analysis & Reporting
Incident & Service Recovery Management
AI & Automation Tools
Communication Governance & Regulatory Awareness
Stakeholder & Vendor Management
Analytical Thinking & Problem Solving
Customer Centricity & Continuous Improvement Mindset
Strong Organizational Skills & Attention to Detail
What's In It For You
Be part of a role that directly influences customer experience across one of the UAE’s leading banks.
Lead and transform the Bank's end-to-end servicing and transactional communications ecosystem.
Drive high-impact initiatives focused on communication optimization, cost management, AI adoption, and operational excellence.
Partner with senior stakeholders across Finance, IT, Compliance, Fraud, Operations, and Business teams.
Gain exposure to strategic decision-making, incident management, customer communications governance, and digital transformation initiatives.
Work in a collaborative environment that encourages innovation, continuous improvement, and professional growth.
Play a key role in shaping how the Bank communicates with and serves its customers at scale.
["Manage and optimize servicing and transactional customer communications across m", "Drive communication cost optimization, reporting, and performance improvements.", "Own the communications platform, demand pipeline, governance controls, and deliv", "Lead customer communications during planned and unplanned service disruptions an", "Maintain communication inventories, templates, repositories, and approval record", "Partner with Finance, IT, Compliance, Fraud, and Business teams to ensure effect", "Leverage AI and analytics to review, validate, benchmark, and improve customer c"]
EssentialNice to have below
["Bachelor's degree in Business, Banking & Finance, Marketing, Information Technol", "5 to 8 years of experience in banking, customer service, marketing, PMO, IT, inc", "Experience managing customer communication platforms and operational delivery pr", "Strong stakeholder management and cross-functional collaboration skills.", "Experience in reporting, analytics, cost management, and governance within a reg", "Experience using AI and automation tools to improve operational efficiency and c"]
Be part of a role that directly influences customer experience across one of the UAE's leading banks; lead and transform the Bank's end-to-end servicing and transactional communications ecosystem; drive high-impact initiatives focused on communication optimization, cost management, AI adoption, and operational excellence; partner with senior stakeholders across Finance, IT, Compliance, Fraud, Operations, and Business teams.
Location
FAQs
Where is the Associate Vice President - Service Communications Management role at Rakbank located?
Dubai, UAE. Confirm the work site on the employer listing before you apply.
Is this job remote?
The listing is based in Dubai, UAE. Remote work is only noted if the employer stated it.
How do I apply for this job on Handmework?
Use the employer apply link on this listing. Handmework does not charge candidates a fee to apply.
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