Pay
Pay not listed
The employer did not disclose pay.
Full description from the employer source. Apply via the official link when ready.
Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Job Purpose
The main responsibility of IT Support Engineer is to be the first and second level of support for end-users; providing remote/onsite resolutions, new installations and inquiries.
Job Responsibilities
First and Second Level Support
Invest, analyse and resolve incidents/service requests, logged as tickets assigned to Desktop Team, escalated from the first level (Helpdesk).
Problem Management
Identify possible Problems and escalate to the appropriate team (is it the same as one of the IT support helpdesk engineers duties).
Desktop Team Scope Include
Provide support to ARG users in the following areas: Desktops, Laptops, Printers and peripherals;
Software Installation and Configuration;
Orienting end-users with basic usage of IT assets and services, including basic maintenance.
Support ARG & GIT Projects / Demands delivery (define the role inside);
Comply with GIT policies and procedures.
Job Requirements
Qualifications
Bachelor Degree in any field, with Computer related certificates
Experience
1 - 3 year experience with Technical support (onsite and remote)
Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals)
Knowledge & Skills
Good technical knowledge and familiarity with IT Infrastructure
Excellent English communication; able to express thoughts between normal language and technical language
Positive and Proactive attitude
Team player
Committed and Hardworking;
Move to key accountabilities Competent with troubleshooting and resolving incidents/requests
Capable of providing workarounds when resolution is not readily available.
The following skills will be an added advantage:
Active Directory;
Microsoft Exchange;
Manage Engine Products;
ITIL awareness/certification
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
["Provide first and second level of support for end-users through remote and onsit", "Investigate, analyse and resolve incidents and service requests logged as ticket", "Identify possible problems and escalate to the appropriate team", "Support desktops, laptops, printers, and peripherals", "Perform software installation and configuration", "Orient end-users with basic usage of IT assets, services, and maintenance", "Support ARG and GIT projects delivery", "Comply with GIT policies and procedures"]
EssentialNice to have below
["Bachelor Degree in any field with Computer related certificates", "1 - 3 year experience with Technical support (onsite and remote)", "Solid experience with Hardware including Laptops, Desktops, Printers, Scanners a", "Good technical knowledge and familiarity with IT Infrastructure", "Excellent English communication"]
Location
FAQs
Where is the IT Support Engineer (UAE National) role at Al Rostamani Group located?
Dubai, UAE. Confirm the work site on the employer listing before you apply.
Is this job remote?
The listing is based in Dubai, UAE. Remote work is only noted if the employer stated it.
How do I apply for this job on Handmework?
Use the employer apply link on this listing. Handmework does not charge candidates a fee to apply.
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