Specialist, Business Continuity Processes

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

Role Summary

The Business Continuity & Crisis Management Specialist leads the implementation, maintenance, and continuous improvement of the Group's Business Continuity Management (BCM) and Crisis Management frameworks. Acting as the subject matter expert, the role partners with business and functional leaders to assess risk, strengthen preparedness, coordinate response and recovery activities, and improve organizational resilience. The role also contributes to Group HSSE governance, compliance, reporting, and continuous improvement priorities.

What You’ll Be Doing

Business Continuity & Crisis Management:
Lead the implementation, maintenance, and continuous improvement of the Group BCM framework, policies, standards, and governance requirements.
Facilitate Business Impact Analyses and operational risk assessments, translating outcomes into practical recovery strategies, priorities, and plans.
Develop, maintain, and validate Business Continuity Plans, Crisis Management Plans, Crisis Management Team structures, escalation procedures, and crisis communication arrangements.
Design and facilitate crisis simulations, tabletop exercises, and emergency response drills; capture lessons learned and ensure resulting actions are completed.
Coordinate and advise on the activation of Crisis Management Teams and business recovery activities during significant incidents and operational disruptions.
Monitor organisational BCM and Crisis Management maturity, readiness, and performance, and recommend targeted improvements.
HSSE, Risk & Compliance:
Drive adoption of the Group Health & Safety Management System and support emergency preparedness across offices, retail stores, warehouses, and logistics operations.
Conduct HSSE audits, inspections, compliance assessments, and incident investigations using recognised root cause analysis methodologies.
Develop and monitor corrective and preventive action plans arising from incidents, audits, inspections, and risk assessments, ensuring timely and sustainable closure.
Monitor compliance with applicable legislation, corporate standards, ISO 45001 requirements, and other relevant international best practices.
Integrate HSSE, Crisis Management, and Business Continuity considerations into operational and enterprise risk management, while maintaining effective governance and document control.
Training, Awareness & Stakeholder Engagement:
Develop and deliver HSSE, Crisis Management, and Business Continuity training, awareness campaigns, and capability-building initiatives.
Build the preparedness of Crisis Management Teams, plan owners, and key stakeholders through exercises, coaching, and clear guidance.
Evaluate the effectiveness of training, drills, and awareness initiatives; maintain relevant competency records and recommend improvements.
Performance, Reporting & Departmental Contribution:
Develop and maintain HSSE, Business Continuity, Crisis Management, and Security dashboards, KPIs, and performance metrics.
Analyse incident trends, audit findings, and performance data, and prepare executive reports and presentations for governance committees and senior leadership.
Provide recommendations to strengthen operational resilience and organisational performance, and contribute to departmental planning, budgeting, annual objectives, and priority projects.

What You'll Need To Succeed

5-7 years of progressive experience in Health & Safety, Business Continuity, Crisis Management, Security, or Enterprise Risk Management.
Demonstrated experience leading cross-functional resilience, preparedness, compliance, or risk initiatives in a complex organisation.
Experience within retail, logistics, distribution, or a multinational environment is preferred.
Strong stakeholder management, facilitation, analytical, reporting, and written and verbal communication skills.
Relevant professional qualifications include a NEBOSH International Diploma or International General Certificate, ISO 45001 Lead Auditor or Lead Implementer, and ISO 31000. Risk Management awareness.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.