CRM & Loyalty Manager at THG

Additionally, you will lead data-driven experimentation and optimisation through A/B testing and performance analysis to continually enhance CRM effectiveness. Ideal candidates will bring experience in ecommerce CRM or lifecycle marketing, strong skills in segmentation, behavioural marketing, and automation platforms like Braze or Klaviyo. A commercial mindset and analytical ability to interpret campaign data and link activities to revenue growth are essential. The role is office-based at THG ICON 1 in Manchester and offers a full-time schedule. Manchester’s growing digital and ecommerce sector makes this role critical to driving customer retention and loyalty within a competitive nutrition industry. THG’s presence as a global leader in ecommerce offers unique exposure to innovative marketing strategies and high-impact brand management. The position includes a competitive benefits package with 25 days’ annual leave plus bank holidays, enhanced maternity and paternity pay, volunteer leave, access to on-site gym and physio, salary sacrifice for personal tech, and generous staff discounts across THG brands. Career development is supported through bespoke training programs and industry partnerships. To stand out, highlight your CRM campaign successes, demonstrate measurable impact on retention and revenue, and showcase your expertise with marketing automation tools in your CV and cover letter. Providing concrete examples of customer segmentation and personalised marketing will strengthen your application. Apply for the CRM & Loyalty Manager role at THG in Manchester to join a dynamic team focused on driving customer engagement and growth in the ecommerce nutrition space. Take advantage of this opportunity to contribute your expertise and grow within a global ecommerce leader.