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Join Figma as a Customer Enablement Manager in London, England, and play a key role in helping our largest clients maximize the value of our design collaboration platform. Figma empowers creative teams to work together in real time across locations, streamlining workflows from brainstorming through prototyping and design hand-off. As a vital part of this mission, you will develop and execute customized enablement strategies that promote product adoption, reveal new application opportunities, and foster sustained customer success. In your day-to-day work, you will manage a portfolio of strategic customers, identify their goals and success metrics, and create proactive engagement plans using product data to deliver measurable outcomes.
Collaborating closely with Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates, you will deliver bespoke training sessions, share best practices, and build trusted relationships with stakeholders at all levels to ensure a seamless customer experience. Ideal candidates bring over four years of experience in customer-facing roles such as Technical Account Management or Customer Success within SaaS companies. You will have excellent communication skills, strong product expertise, and a consultative approach to problem-solving and driving adoption. This is a full-time position based at Figma's London hub. London’s vibrant tech ecosystem and growing demand for innovative design tools make this role essential for advancing customer engagement in the software development sector. Figma’s platform is central to many teams' design operations, and your efforts will directly impact how companies innovate and collaborate. While salary details are not disclosed, this role offers a pathway to deepen expertise in customer enablement and product strategy at a leading design software company. Successful candidates often advance to senior customer success or product-focused leadership roles. To stand out, highlight in your application relevant achievements driving product adoption and customer retention, quantify your impact, and demonstrate your ability to tailor solutions for diverse customer needs. Experience with design tools or multilingual abilities are advantageous but not required. We invite motivated professionals passionate about customer success and product collaboration to apply for the Customer Enablement Manager role at Figma in London. Applications are welcomed regardless of whether your experience perfectly matches every requirement, reflecting Figma's commitment to diverse and inclusive hiring.
EssentialNice to have below
Figma is a leading design platform enabling teams worldwide to collaborate seamlessly and bring ideas to life from concept to product.
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FAQs
What experience is required for the Customer Enablement Manager role at Figma in London?
Candidates should have at least four years of experience in Technical Account Management, Customer Success, or similar SaaS customer-facing roles to excel in this position.
Is this Customer Enablement Manager role at Figma based onsite or remote?
This is a full-time position based at Figma's London hub, requiring attendance onsite including in-person onboarding.
Are there any language requirements for the Customer Enablement Manager role?
Proficiency in additional languages such as French, Spanish, or German is preferred but not mandatory for this role.
What kind of career growth can be expected from this role at Figma in London?
Successful hires often progress to senior customer success or product strategy roles within software development and SaaS companies.
Does Figma provide accommodations for applicants with disabilities during the hiring process?
Yes, Figma offers reasonable accommodations such as accessible interview locations, closed captioning, and alternative interview formats to ensure equal opportunity for all candidates.
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