Customer Success Manager at Typeform at Typeform

About the role

Full description from the employer source. Apply via the official link when ready.

Join Typeform as a Customer Success Manager, working remotely across the UK, Germany, Ireland, Netherlands, Portugal, or Spain. Typeform empowers over 150,000 businesses by providing user-friendly form-building tools that generate hundreds of millions of responses annually. This role focuses on partnering with Enterprise customers to maximise their use of Typeform's platform and drive business success. In this position, you will actively engage with customers during critical lifecycle stages, guiding them to achieve their objectives through tailored product training, strategic recommendations, and proactive support. Your daily activities will include monitoring customer health metrics, identifying expansion opportunities, negotiating renewals, and collaborating with cross-functional teams to enhance the overall customer experience.

Ideal candidates bring proven customer success experience, preferably within SaaS, and have demonstrated success in driving customer retention and growth. Strong communication, analytical skills, and the ability to translate technical concepts clearly are essential. This is a full-time remote role requiring a proactive, collaborative approach and adaptability in a dynamic environment. The UK and European SaaS sectors continue to expand rapidly, with customer success roles playing a vital part in fostering long-term client relationships and driving revenue growth. Typeform's innovative platform and commitment to customer empowerment make this an exciting opportunity for professionals eager to contribute to a leading technology company. While salary details are managed internally to ensure fairness, this role offers significant career growth potential within customer success and account management fields across the tech industry. Successful candidates can expect to advance by honing their skills in client engagement, strategic account development, and cross-team collaboration. To stand out as an applicant, highlight your track record in customer retention and expansion, quantify achievements, and demonstrate your ability to navigate complex customer environments. Emphasize experience with SaaS products and your skill in translating technical information into accessible guidance. Apply for the Customer Success Manager role at Typeform to join a diverse team that values transparency, respect, and continuous improvement. This is your chance to help shape exceptional customer experiences across multiple European markets.

Requirements

EssentialNice to have below

Proven experience in customer success or relationship management roles
Demonstrated success in managing expansions and renewals
Strong communication skills, both written and verbal
Ability to explain technical concepts in an accessible way

Responsibilities

Partner with Enterprise customers to understand needs and coach on Typeform usage
Identify and introduce opportunities to expand customer engagement
Monitor customer health and usage metrics using internal tools
Re-engage customers who have reduced activity to prevent churn
Negotiate contract renewals and identify expansion possibilities
Conduct account reviews and report trends to leadership
Collaborate with Sales, Support, Product, Community, and Marketing teams to enhance customer journeys
Provide feedback to inform product and content development

Key skills

Customer relationship managementSaaSAccount renewalCustomer retentionProduct trainingData analysisCommunicationNegotiationCross-team collaboration

Nice to have

Experience working in a SaaS company environment
Strong time and work management skills
Previous experience in fast-paced organisations
Enthusiasm for technology tools and platforms

About Typeform

About the Company

Typeform

www.typeform.com

Typeform provides engaging online form-building solutions, serving over 150,000 businesses worldwide with surveys, quizzes, and forms that enhance data collection and user experience.

Software Development

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FAQs

What experience is required for the Customer Success Manager role at Typeform in London?

Candidates should have proven experience in customer success or related roles, ideally with 3-5 years in SaaS environments, managing expansions and renewals.

Is the Customer Success Manager position at Typeform remote?

Yes, this role is fully remote, allowing candidates to work from locations across the UK and several European countries.

What are the working hours for the Customer Success Manager role?

The position is full-time, requiring flexibility to engage with customers and internal teams during standard business hours.

Does the role require technical knowledge?

While deep technical expertise is not mandatory, the ability to explain technical concepts clearly and translate product details into user-friendly language is essential.

What career growth opportunities does this role offer in London?

Successful candidates can advance within customer success and account management, gaining skills valuable across the UK tech industry and SaaS sector.

Customer Success Manager at Typeform

About the Company

Typeform is hiring · 4 open roles

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