Multi-Brand Account Manager | THG Beauty Brands

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

About the Division - THG Beauty Brands

With an industry recognised portfolio of market leading beauty brands, we are accelerating our momentum to become the number one Health and Beauty retailer globally. With brands across skincare & Hair; ESPA, Biossance, Perricone MD, Ameliorate & Christophe Robin, we have people and their ambition, passion and unremitting determination at the heart of what we do - whether we are innovating our packaging, building disruptive ecommerce capabilities or creating a powerful brand campaign.

Why be a Multi-Brand Account Manager at THG Beauty?

We’re looking for a commercially driven, relationship-focused Account Manager to join our growing B2B team and help take our multi-brand portfolio to the next level.

You’ll own a portfolio of UK & Ireland B2B partners across pure play, retail, omnichannel and wholesale distribution. From growing existing accounts and winning new business to negotiating commercial terms and launching exciting new products, you’ll play a key role in driving sales and building long-term partnerships.

This is a hands-on role for someone who enjoys being close to the numbers, the customer and the action. You’ll work closely with teams across Sales, Brand, Marketing, Trade Marketing and Supply Chain to make sure our brands are positioned for success across every channel.

As a Multi-Brand Account Manager, you’ll:

• Own and grow a portfolio of key B2B accounts, driving sales, profitability and new business opportunities across the UK & Ireland.
• Build strong, long-term relationships with buyers, buying, merchandising and wider partner teams, becoming a trusted commercial partner.
• Develop and deliver customer-specific strategies and Joint Business Plans, identifying opportunities to increase sales, distribution and account profitability.
• Lead regular account reviews and seasonal strategy meetings, presenting commercial plans, NPD and growth opportunities to partners and securing buy-in.
• Own sales forecasting and account planning, including BAU, NPD, promotional and seasonal activity, working closely with Supply Chain to maintain product availability.
• Analyse account performance, SKU sales, customer needs, market trends and competitor activity to identify opportunities and make commercially sound recommendations.
• Manage assortment planning and NPD launches, ensuring the right products are available across each partner's channels.
• Negotiate commercial terms, review contracts and support the onboarding of new partners and accounts.
• Work cross-functionally with Brand, Marketing, Trade Marketing, Creative and Supply Chain to deliver the right assets, activations and customer experience across every channel.
• Identify and manage partner-specific opportunities including sampling, exclusive bundles, promotional activity, newsletters and digital placements, ensuring activity delivers a strong commercial return.
• Oversee partner content and new line forms, working with internal teams to ensure product information, copy, assets and keywords are optimised for partner dotcoms.
• Monitor and report on account performance and partner exposure, using data and insight to inform future commercial strategies.

What skills and experience do I need for this role?

• Experience in B2B sales or account management, ideally within beauty, skincare, haircare or FMCG.
• Experience managing and growing wholesale, retail, pure-play or distributor accounts.
• A proven track record of delivering sales growth against commercial targets.
• Strong sell-in and sell-through understanding, with a commercial mindset and a focus on driving account performance.
• Experience building strong relationships with buyers, buying teams, merchandising and other key customer stakeholders.
• Strong commercial and analytical skills, with the ability to use sales data and customer insight to identify growth opportunities.
• Experience creating account plans, proposals and Joint Business Plans would be advantageous.
• A proactive approach with the confidence to spot opportunities, develop new business and turn ideas into action.
• Excellent relationship-building and communication skills, with the ability to influence and negotiate confidently.
• Highly organised, with the ability to manage multiple accounts, priorities and deadlines in a fast-paced environment.
• A solutions-focused and commercially curious mindset, always looking for ways to improve account performance.
• Strong Microsoft Excel and PowerPoint skills.

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.

• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!

• Enhanced maternity and paternity pay, depending on length of service.

• Up to 10 days compassionate leave.

• Buy back up to 3 days each year.

• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
  
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.

• State-of-the-art on-site gym.

• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.

• Subsidised bus pass from Manchester City Centre to our ICON office.

• Up to 50% staff discount on THG brands.
  
  
• On-site staff shop.
  
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.

• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.