National Account Manager | ESPA

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

About the Division - THG Beauty Brands

With an industry recognised portfolio of market leading beauty brands, we are accelerating our momentum to become the number one Health and Beauty retailer globally. With brands across skincare & Hair; ESPA, Biossance, Perricone MD, Ameliorate & Christophe Robin, we have people and their ambition, passion and unremitting determination at the heart of what we do - whether we are innovating our packaging, building disruptive ecommerce capabilities or creating a powerful brand campaign.

Why be a National Account Manager | ESPA - UK at THG Beauty?

As the National Account Manager you will be the key lead for ESPA retail accounts within the UK. Managing omni- channel partnerships including Off-Price, opening new business and growing existing accounts resulting in sustainable, profitable growth.

You will manage a team of up to two direct reports and you report to Head of Sales Multi Brand EMEA/ UK. The role is based in the THG Manchester office 5 days per week, with some travel within the UK to partner meetings, trade shows and retail store visits.

As National Account Manager | ESPA - UK, you’ll:

• Work alongside the Head of Sales and Global Sales Director to create and implement the UK sales strategy, driving sustainable and profitable growth in line with the three-year business plan.
• Build and nurture strong relationships with key retail partners to support profitable sales growth.
• Develop and implement Joint Business Plans (JBPs), collaborating cross-functionally with Brand, PR, Social, Education, Demand Planning, Supply Operations, Finance, Credit Control and the ESPA Spa team to ensure partner success.
• Manage UK stock planning, demand forecasting and sales forecasting, approving product assortments for each partner based on SKU performance, market trends, brand campaigns and omni-channel trading.
• Collaborate with the Brand Marketing team to deliver a consistent 360° omni-channel customer experience through marketing assets, point-of-sale materials and visual merchandising plans.
• Analyse partner performance, identify opportunities for improvement and monitor competitor activity to drive best practice.
• Tailor commercial initiatives to meet the specific needs of each retail partner.
• Work closely with retail partners and the warehouse team on special projects, including exclusive in-house bundled product offerings.
• Report monthly partner activity, including newsletters, sampling, promotional initiatives and online placement, providing regular updates in weekly brand meetings against quarterly objectives.
• Identify new commercial opportunities outside existing retail partnerships, including off-price channels and paid sampling programmes.
• Lead seasonal strategy meetings, presenting new product launches and securing partner buy-in ahead of launch.
• Produce quarterly sales forecasts, maintaining a forward-looking approach to business planning.
• Take ownership of P&L performance, tracking free-of-charge samples and returns to vendor (RTV) for monthly budget reviews.
• Manage the end-to-end new product set-up process, including writing product copy and updating online content for retail partners using relevant keywords and market trends.
• Review, negotiate and renew commercial agreements, as well as onboard new retail partners in line with company guidelines.
• Mentor and support junior team members where appropriate.

What skills and experience do I need for this role?

• Proven experience driving both sell-in and sell-through performance.
• Strong B2B sales experience with a track record of delivering against commercial targets.
• Commercially minded, results-driven and entrepreneurial, with a passion for growing a business.
• Excellent relationship-building skills, with the ability to influence stakeholders at all levels.
• Experience leading, coaching and developing a small team.
• Strong organisational and time management skills.
• A creative thinker with a proactive, solutions-focused mindset.
• Highly analytical and confident working with data, forecasting and reporting.
• Proficient in Microsoft Excel and PowerPoint.
• Demonstrable experience negotiating commercial agreements, from prospecting through to onboarding, while working collaboratively across multiple business functions.

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.

• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!

• Enhanced maternity and paternity pay, depending on length of service.

• Up to 10 days compassionate leave.

• Buy back up to 3 days each year.

• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
  
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.

• State-of-the-art on-site gym.

• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.

• Subsidised bus pass from Manchester City Centre to our ICON office.

• Up to 50% staff discount on THG brands.
  
  
• On-site staff shop.
  
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.

• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.