Senior Strategic Account Manager

You will work with top C-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients.

The ideal candidate will have worked in Mid-Market Account Management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers.

You Will:

• Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within large organizations
• Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management
• Discover challenges and aspiration with customers within your book and use Square's platform and product portfolio to grow their success through up-sell and cross-sell opportunities
• Partner with sales colleagues to establish and grow newly on-boarded, high-value customers
• Be the "voice of the seller" curating analysis of product performance from your managed book and provide relevant feedback to inform for product roadmap decision-making
• This role will require travel to visit our customers on site

You Have:

• 5+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products
• Experience achieving revenue metric goals related to growth and churn prevention
• In-depth experience collaborating internally with partners on complex deals or partnerships
• Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties
• Formal sales methodology training and experience conducting formal QBRs
• Experience supporting go-to-market efforts for new products

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

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Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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