Manager, Renewals

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An overview of this role

Reports to: Director, Renewals

This is a first-line people-management role focused on the day-to-day execution and coaching of individual contributors — typically early-career to mid-level Renewals Managers and Associates — rather than long-range strategic decision-making. The Manager, Renewals implements functional plans into tactical processes, makes routine operational decisions for their team, and relies primarily on their own experience to guide direct reports' task execution and career growth. Their sphere of influence is largely limited to their direct reports and primary stakeholders, and they escalate cleanly to more senior leaders when decisions or progress are blocked.

What You’ll Do

• Manage the day-to-day work of a team of individual-contributor Renewals Managers/Associates, most of whom are at early-career to mid-level stages.
• Implement functional renewals plans and strategy into tactical, day-to-day processes for a book of business.
• Maintain accurate visibility into team renewals performance in the CRM/renewals system for forecasting and reporting.
• Deliver precise forecasting for their renewal segment alongside Field Sales Leadership and the Geo Director, incorporating projections for churn and growth opportunities.
• Partner with Sales, Customer Success, and Finance to keep renewals and expansion opportunities moving, escalating unusual or high-risk situations appropriately.
• Solve renewal and team problems of moderate complexity by following GitLab's processes and policies and selecting the relevant solution.
• Demonstrate and coach business acumen — pricing, contract terms, whitespace, and expansion motion — to team members.
• Make routine operational decisions covering the team's day-to-day renewals operations, typically of lower complexity and risk, and escalate cleanly to appropriate levels when decisions or progress are blocked.
• Provide prioritization guidance to team members, helping them balance what is urgent and important to deliver quality key results and protect revenue and retention.
• Maintain and reinforce a clear renewal strategy for the team, ensuring alignment with broader Division and Company-wide priorities.
• Establish goals and tasks, set performance expectations, drive accountability, monitor progress, and ensure timely, relevant information is cascaded to the team.
• Enable the capacity and efficiency of team members by removing blockers and streamlining day-to-day renewals workflows.
• Clearly communicate team objectives and how they reflect Division and Company-wide strategy and priorities.
• Proactively identify and fill talent gaps on the team; care personally for team members and provide candid, real-time feedback and coaching.
• Recognize and proactively address engagement and retention needs, and foster an environment of open feedback and dialogue within the team.
• Rely on your own experience to advise direct reports on career growth, with a focus on building task-level skills.
• Coach team members on skills and behaviors aligned with GitLab's Operating Principles and high-performance culture, and weigh how prospective hires will amplify GitLab's values.
• Regularly demonstrate, model, and coach GitLab's remote working best practices, including excellent remote presentation skills.

What You’ll Bring

• Prior experience as a renewals, customer success, or sales professional, with exposure to renewal motions.
• Experience managing or mentoring early-career to mid-level individual contributors, or clear readiness to step into first-line people management.
• Strong understanding of GitLab's (or a comparable SaaS company's) renewals processes, pricing, and contract fundamentals, with developing business acumen to coach others.
• Ability to translate functional plans and strategy into clear, tactical day-to-day team processes.
• Sound judgment on routine operational decisions, with the discipline to escalate cleanly when issues exceed the team's scope.
• Strong prioritization skills and the ability to help others balance urgent versus important work.
• Demonstrated people-leadership instincts: goal-setting, accountability, feedback, coaching, and fostering trust and engagement.
• Genuine care for team members' growth, paired with candid, real-time feedback delivered productively.
• Alignment with GitLab's Values and Operating Principles, and the ability to coach others toward a high-performance culture.
• Excellent written, verbal, and remote presentation communication skills, with a bias toward action.
• Comfort operating in a fully remote, asynchronous work environment.
• The ability to travel for events such as trainings, team offsites, customer meetings, etc.

About the team

We are dedicated to driving customer retention and growth by managing the end-to-end renewal process for a large portfolio of customers. Our mission is to deliver a seamless, efficient, and positive renewal experience that supports long-term customer success. We leverage automation, data-driven insights, and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. We operate in a global, asynchronous environment, utilizing tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the Renewals Manager Handbook.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range$116,480—$196,560 USDHow GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.