About the Role
As a Brand Concierge - E-commerce Sales & Order Support Virtual Assistant at TalentPop App, you will be pivotal in enhancing customer experiences in the e-commerce sector. Your role will involve guiding customers through their purchasing journey, addressing their queries, and ensuring a seamless sales process. This position is fully remote, allowing you to work from anywhere while contributing to a dynamic team.
Responsibilities
- Engage customers through various channels including chat, email, phone, and SMS to assist with orders and inquiries.
- Identify upselling and cross-selling opportunities to enhance average order value.
- Support subscription recovery and handle abandoned cart situations to maximize retention.
- Assist with order tracking, returns, and cancellations while aiming to retain sales.
- Deliver a personalized, concierge-level customer experience in every interaction.
- Maintain accurate customer records and provide insights to improve sales strategies.
- Collaborate with internal teams to implement feedback and enhance conversion processes.
Requirements
- Minimum of 1 year of remote sales and customer support experience.
- Prior e-commerce experience, particularly in upselling, cross-selling, and post-purchase support.
- Strong communication skills with the ability to build relationships and convert leads.
- Experience in customer service via phone, email, or chat is essential.
- Familiarity with Shopify or CRM tools is advantageous.
- Self-motivated and able to thrive in a fast-paced remote environment.
- Must have a personal PC with an i5 processor or higher and a stable internet connection.
- Quiet workspace suitable for professional calls is required.
Benefits
Joining TalentPop App offers numerous advantages:
- Competitive commissions and performance-based raises.
- Paid time off for relaxation and recharging.
- Health coverage or a monthly health stipend.
- Bonuses for top performers and recognition for achievements.
- 100% remote work setup, fostering flexibility and work-life balance.
- A supportive team culture and genuine opportunities for career growth.
**Visa Provided** for eligible candidates. Proficiency in Arabic is a plus.
Explore remote opportunities in the UAE and consider joining our dedicated team today!