About the Role
Join our dynamic team as a Customer Experience Associate - On-site - Davao City, where you will be instrumental in providing exceptional support through phone, chat, and email. This role requires strong multitasking and communication skills in a fast-paced environment, ensuring our customers receive top-notch service.
Responsibilities
- Professionally handle incoming customer inquiries via phone, chat, and email.
- Balance voice and non-voice tasks, performing 50% of each.
- Gather and verify customer information efficiently.
- Research remittance information and update transaction statuses accordingly.
- Review documents provided by customers, ensuring they match internal information.
- Collaborate closely with partners and stakeholders to facilitate remittance delivery.
- Meet and exceed individual and company performance metrics.
- Act as a reliable resource for customer service queries.
Requirements
- Proficient in oral and written business English, emphasizing comprehension and fluency.
- Strong multitasking abilities and research skills.
- Customer service orientation with attention to detail.
- Ability to set expectations and deliver information positively.
- Effective time management and critical thinking skills.
- Willingness to work onsite in Davao City, including weekends and holidays.
- Typing speed of at least 35 WPM with effective business writing skills.
- Experience with AI integrated tools is a plus.
Benefits
We offer a competitive compensation package and a comprehensive suite of benefits, including medical, dental, and vision coverage. You will have opportunities for career growth in a rapidly growing company that values its employees and culture.
Visa sponsorship is provided for qualified candidates. For more opportunities, explore remote opportunities in the Philippines or check our other jobs in Davao City.