About the Role
Join our dynamic team as a Technical Support Representative in Davao city, where you will leverage your technical skills to assist customers in resolving issues, educating them about our services, and providing exceptional support. This role is perfect for individuals who thrive in a customer-centric environment and are committed to delivering first-call resolutions.
Responsibilities
- Engage with customers to understand their needs and provide empathetic support.
- Identify and troubleshoot technical issues related to systems, installations, and equipment.
- Educate customers on available support options and processes for resolving their concerns.
- Ensure first-call resolution while maintaining confidentiality and setting clear expectations.
- Manage the installation and uninstallation of application programs and software.
- Utilize various devices, including PCs, Macs, smartphones, and tablets, to assist customers.
- Navigate internet concepts and manage email applications effectively.
- Work in a fast-paced environment, adapting to shifting schedules as needed.
Requirements
- Fluent in English with excellent communication skills.
- 1-2 years of experience in Technical Support and Customer Service, preferably in a call center.
- Strong problem-solving skills with the ability to communicate technical concepts to customers.
- Experience in a Telco program is highly desirable.
- Completed Senior High School or equivalent; IT-related courses are a plus.
- Must be at least 18 years old and legally eligible for employment in the UAE.
- Willingness to work evening, night, weekend, and holiday shifts.
- Visa Provided for eligible candidates.
Benefits
We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision coverage. Join us and take advantage of opportunities for professional growth in a company that values its employees. Explore other jobs in Dubai and discover how you can grow your career with us.
At Full Potential Solutions, we believe in creating a work environment where everyone can thrive. Our core values of integrity, excellence, accountability, and grace guide our operations and interactions. If you are passionate about delivering exceptional customer service and have a desire to be part of a supportive team, we encourage you to apply!