About the Role
As a Customer Service Representative for Calls Team - Remote, you will play a crucial role in delivering exceptional customer support for our global clientele. Stealth Mode Three, LLC, a US-based e-commerce company, is seeking dedicated professionals who can represent our brand with excellence. Our customer support team operates 24/7, and we need enthusiastic individuals who are fluent in English and possess a sales-oriented mindset.
Responsibilities
- Answer inbound customer calls promptly and professionally.
- Resolve inquiries related to orders, returns, and account management.
- Identify and act on upsell and cross-sell opportunities during calls.
- Document interactions accurately in our CRM system.
- Coordinate with internal teams for timely issue resolution.
- Support chat and email channels as operationally required.
Requirements
- Excellent spoken and written English — clear, confident, and natural.
- Previous experience in a call center, customer service, or sales role is strongly preferred.
- A sales-oriented mindset with the ability to identify customer needs and pitch solutions.
- Strong multitasking ability in a fast-paced environment.
- Comfortable with CRM platforms and standard computer tools.
- Reliable home office setup: laptop/desktop, noise-canceling headset, stable internet.
Benefits
This is a fully remote position with the following employment terms:
- Hourly Pay: 11 AED per hour.
- Fixed 9-hour shifts (including a 1-hour unpaid break).
- Work 6 days a week with 1 rest day (Saturday or Sunday, CDT).
- No statutory benefits (e.g., HMO) provided.
- All work-from-home equipment must be provided by the employee.
- Two unplanned absences may result in termination.
- Resignations require a two-week notice.
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