Customer Service Specialist II - On-site in Muntinlupa City

About the Role

We are seeking a dedicated Customer Service Specialist II to join our team in Muntinlupa City. This role is crucial for maintaining strong relationships with our customers and ensuring their needs are met effectively. You will handle inquiries, resolve issues, and manage orders. If you have a passion for customer service and strong analytical skills, this position is perfect for you. Explore more about our remote opportunities and how you can grow with us.

Responsibilities

• Handle incoming calls and emails from assigned accounts for sales inquiries.
• Communicate with customers to resolve order-related issues.
• Analyze demand forecasts and control inventory to meet business targets.
• Conduct demand planning and manage replenishment orders.
• Prepare and process shipments based on customer requests.
• Follow up on disputes and invoice discrepancies.

Requirements

• Bachelor's degree in a related field.
• 3 - 7 years of experience in customer service or procurement.
• Fluent in written and spoken English.
• Proficient in Microsoft Windows software.

Benefits

We offer a competitive salary and a supportive work environment. Enjoy a healthy work-life balance with weekends off. Our team values growth, providing opportunities for professional development. Additionally, we offer health maintenance organization (HMO) benefits to ensure your well-being. Check out our salary insights for more details.

• Bachelor's degree in a related field.
• 3 - 7 years of experience in customer service.
• Fluent in written and spoken English.
• Proficient in Microsoft Windows software.

• Handle incoming calls and emails from assigned accounts for sales inquiries.
• Communicate with customers to resolve order-related issues.
• Analyze demand forecasts and control inventory to meet business targets.
• Conduct demand planning and manage replenishment orders.
• Prepare and process shipments based on customer requests.
• Follow up on disputes and invoice discrepancies.