Global TA Excellence Lead - On-site in Metro Manila

About the Role

We are seeking a Global TA Excellence Lead to join our team in Metro Manila. This role is crucial for overseeing our in-house operations and ensuring the delivery of exceptional employee services. You will work closely with various teams to enhance our service delivery and contribute to our global management agenda. If you are passionate about improving processes and managing teams, this position is for you.

As the Global TA Excellence Lead, you will play a key role in managing our employee services community. Your leadership will help us achieve our goals while fostering a collaborative environment. This is an on-site position, allowing you to engage directly with your team and stakeholders.

Responsibilities

• Manage in-house operations for effective service delivery.
• Oversee the employee services community to ensure high-quality support.
• Report on service-center performance to identify areas for improvement.
• Contribute to the global service management agenda by sharing insights.
• Manage the annual budget for the employee services center efficiently.
• Handle local change requests to adapt to evolving needs.
• Manage supplier relationships to ensure service quality.
• Identify service improvements to enhance employee satisfaction.
• Train and motivate direct reports to foster professional growth.

Requirements

• Demonstrate advanced English proficiency for effective communication.
• Show strong project management experience in relevant fields.
• Have experience in managing external vendor relationships successfully.
• Lead global onboarding technology initiatives effectively.
• Exhibit a keen interest in technology deployment and improvement.
• Possess good analytical skills to assess data and make informed decisions.

Benefits

Joining our team comes with numerous benefits, including competitive compensation and opportunities for professional growth. We prioritize work-life balance, offering a supportive environment where you can thrive. Enjoy a comprehensive health management organization (HMO) plan, ensuring your well-being is a top priority. We also provide a clear career path for your development.

If you are ready to take the next step in your career, apply now and become part of our dedicated team in Metro Manila.

• Demonstrate advanced English proficiency for effective communication.
• Show strong project management experience in relevant fields.
• Have experience in managing external vendor relationships successfully.
• Lead global onboarding technology initiatives effectively.
• Exhibit a keen interest in technology deployment and improvement.
• Possess good analytical skills to assess data and make informed decisions.

• Manage in-house operations for effective service delivery.
• Oversee the employee services community to ensure high-quality support.
• Report on service-center performance to identify areas for improvement.
• Contribute to the global service management agenda by sharing insights.
• Manage the annual budget for the employee services center efficiently.
• Handle local change requests to adapt to evolving needs.
• Manage supplier relationships to ensure service quality.
• Identify service improvements to enhance employee satisfaction.
• Train and motivate direct reports to foster professional growth.