Global TA Excellence Lead - On-site in Metro Manila

About the Role

The Global TA Excellence Lead position is a key role based in Metro Manila. This position involves overseeing the operations of our Digital Services Center. You will ensure that service delivery meets established standards and productivity targets. This is an on-site role, allowing for direct collaboration with your team and stakeholders.

Responsibilities

• Manage in-house operations in the Digital Services Center to ensure efficiency.
• Ensure service delivery meets SLAs and productivity targets consistently.
• Oversee the employee services community and maintain strong relationships with delivery teams.
• Report on service-center performance and lead regular reviews for improvement.
• Contribute to the global service management agenda by sharing insights.
• Manage the annual budget and handle local change requests effectively.
• Identify and implement service improvements to enhance operations.
• Train and motivate direct reports to foster a productive work environment.

Requirements

• Experience managing people and teams effectively.
• Strong project management skills for various initiatives.
• Advanced English proficiency to communicate clearly.
• Good analytical skills for data-driven decisions.

Benefits

This role offers a competitive salary and opportunities for professional growth. You will enjoy a supportive work environment that values work-life balance. We provide health maintenance organization (HMO) benefits and encourage continuous learning. If you are looking for a fulfilling career in a dynamic setting, this position is for you. Explore more about our career opportunities and see how you can grow with us.

Join us in making a difference in our operations and be part of a team that values excellence and collaboration.

• Experience managing people and teams effectively.
• Strong project management skills for various initiatives.
• Advanced English proficiency to communicate clearly.
• Good analytical skills for data-driven decisions.

• Manage in-house operations in the Digital Services Center to ensure efficiency.
• Ensure service delivery meets SLAs and productivity targets consistently.
• Oversee the employee services community and maintain strong relationships with delivery teams.
• Report on service-center performance and lead regular reviews for improvement.
• Contribute to the global service management agenda by sharing insights.
• Manage the annual budget and handle local change requests effectively.
• Identify and implement service improvements to enhance operations.
• Train and motivate direct reports to foster a productive work environment.