Guest Experience Expert – 5-Star Hotel, Dubai

Dubai, DubaiFull-timeabout 3 hours ago
Hospitality & Tourism

Explore related job listings

Job Description

About the Role

Join our team as a Guest Experience Expert at a prestigious 5-star hotel in Dubai. This is an onsite role where you will work to create memorable experiences for our guests. You will greet guests upon arrival, assist with check-in and check-out, and respond to guest requests. Shifts will vary, and you will have the chance to earn tips based on your excellent service.

Responsibilities

  • Greet guests warmly within 30 seconds of arrival.
  • Assist guests during check-in and check-out processes.
  • Address guest requests promptly and efficiently.
  • Share local area highlights and recommendations with guests.
  • Maintain a professional appearance and uphold hotel standards.
  • Ensure a safe workplace by following company policies.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No prior work experience required.
  • Strong customer service skills.
  • Good communication and problem-solving abilities.
  • Multilingual skills are a plus.
  • Hospitality experience is a bonus.

Benefits

We offer a competitive salary along with a service charge that can enhance your earnings. Meals are provided during your shifts. Accommodation is available, and we assist with transport to and from the hotel. A visa will be sponsored for the right candidate. You will have regular days off to recharge. There are also opportunities for growth within the hotel.

Explore more about our job openings and see how you can grow your career in hospitality. For more details on hospitality roles, visit our website. Check out our salary guide for insights on compensation.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No prior work experience required.
  • Strong customer service skills.
  • Good communication and problem-solving abilities.
  • Multilingual skills are a plus.
  • Hospitality experience is a bonus.

Responsibilities

  • Greet guests warmly within 30 seconds of arrival.
  • Assist guests during check-in and check-out processes.
  • Address guest requests promptly and efficiently.
  • Share local area highlights and recommendations with guests.
  • Maintain a professional appearance and uphold hotel standards.
  • Ensure a safe workplace by following company policies.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Dubai, Dubai.

How do I apply?

Apply via the employer's career site (link on this page).

Salary Insights

Ready to Apply?

Submit your application now and track its progress

Similar Jobs