Guest Experience Expert - On-site in Dubai

Dubai, DubaiFull-timeabout 5 hours ago
Customer Service

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Job Description

About the Role

As a Guest Experience Expert in Dubai, you will play a vital role in ensuring that guests have a memorable stay. Your focus will be on providing exceptional service and addressing any needs that arise during their visit. This position requires strong communication skills and a passion for guest relations. You will be working on-site, directly interacting with guests to enhance their experience. For more opportunities in Dubai, check our job listings.

Responsibilities

  • Deliver a wide range of services to guide guests through their stay.
  • Process operational needs and address guest requests promptly.
  • Complete reports and share local area highlights with guests.
  • Assist in resolving any guest issues to ensure satisfaction.
  • Maintain a welcoming environment for all guests.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • Strong communication skills for effective guest interactions.
  • Ability to adapt quickly to changing guest needs and demands.
  • Fluency in English; Arabic is a plus.

Benefits

Joining our team as a Guest Experience Expert offers several benefits. You will gain valuable experience in the hospitality industry, develop your customer service skills, and have the opportunity to work in a dynamic environment. Additionally, you will be part of a supportive team that values collaboration and growth. Explore more about our company culture on our company page.

We also provide opportunities for career advancement and training programs to help you succeed in your role. If you are passionate about guest relations and want to make a difference, we encourage you to apply.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • Strong communication skills for effective guest interactions.
  • Ability to adapt quickly to changing guest needs and demands.
  • Fluency in English; Arabic is a plus.

Responsibilities

  • Deliver a wide range of services to guide guests through their stay.
  • Process operational needs and address guest requests promptly.
  • Complete reports and share local area highlights with guests.
  • Assist in resolving any guest issues to ensure satisfaction.
  • Maintain a welcoming environment for all guests.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Dubai, Dubai.

How do I apply?

Apply via the employer's career site (link on this page).

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