Healthcare Support Representative On-site in Quezon City

About the Role

We are looking for a Healthcare Support Representative to join our team in Quezon City. In this role, you will be the first point of contact for potential support providers. You will guide them through their onboarding journey and help them understand the next steps. This position is crucial for ensuring that our providers receive the support they need to succeed.

As a Healthcare Support Representative, you will work closely with a supportive team. You will manage shared queues in Salesforce and ensure that all details are accurately captured in our CRM. Your proactive and empathetic approach will help create a positive experience for our providers.

Responsibilities

• Be the first point of contact for potential support providers.
• Guide new providers through their onboarding journey.
• Anticipate needs and help providers take the next step.
• Collaborate with a supportive team to solve complex situations.
• Manage shared queues in Salesforce effectively.
• Deliver exceptional service to all providers.
• Accurately capture details in the CRM system.
• Participate in additional tasks and projects as needed.

Requirements

• Strong communication skills across various platforms.
• Proactive and empathetic approach to support.
• Excellent attention to detail in all tasks.
• Solution-focused mindset to address challenges.
• Comfortable using CRM platforms for tracking.
• Previous experience in customer support is a plus.
• Familiarity with onboarding processes is beneficial.
• Experience in gig economy work is an advantage.

Benefits

We offer a supportive work environment that values work-life balance. You will have opportunities for growth and development within the company. Our team enjoys weekends off and a clear path for career advancement. We also provide health maintenance organization (HMO) benefits to ensure your well-being. If you are looking for a fulfilling career in healthcare support, apply now!

For more information on our roles, check out our Quezon City job listings or learn about our company culture.

• Strong communication skills across various platforms.
• Proactive and empathetic approach to support.
• Excellent attention to detail in all tasks.
• Solution-focused mindset to address challenges.
• Comfortable using CRM platforms for tracking.
• Previous experience in customer support is a plus.
• Familiarity with onboarding processes is beneficial.
• Experience in gig economy work is an advantage.

• Be the first point of contact for potential support providers.
• Guide new providers through their onboarding journey.
• Anticipate needs and help providers take the next step.
• Collaborate with a supportive team to solve complex situations.
• Manage shared queues in Salesforce effectively.
• Deliver exceptional service to all providers.
• Accurately capture details in the CRM system.
• Participate in additional tasks and projects as needed.