Junior Associate Specialist, Product Operations - On-site in Makati
Job Description
About the Role
We are seeking a Junior Associate Specialist, Product Operations to join our team in Makati. In this role, you will be the first point of contact for operational incidents and inquiries. You will conduct initial analyses and troubleshooting to resolve issues efficiently. This position is ideal for individuals who are passionate about customer support and possess strong analytical skills.
Your ability to communicate effectively in English will be essential as you work closely with various teams. If you are looking for a role that offers growth opportunities and a chance to make a real impact, consider applying for this position. For more information about our company culture, visit our About Us page.
Responsibilities
- Serve as the first point of contact for operational incidents and inquiries.
- Conduct initial analysis and troubleshooting to resolve issues.
- Record actions and solutions in the Business Impact Report.
- Escalate complex issues to relevant teams with detailed documentation.
- Track open incidents and service requests based on SLA/TAD standards.
- Prepare reports on incidents, outages, and SLA/TAD breaches.
- Create and share advisories with internal teams and stakeholders.
Requirements
- Experience in customer support roles.
- Familiarity with industry-standard tools and software.
- Strong interpersonal skills to engage with diverse teams.
- Excellent communication abilities in English.
- Self-motivated and able to work under pressure.
- Results-oriented and driven to achieve goals.
Benefits
Joining our team comes with several benefits, including a competitive salary and opportunities for professional growth. We value work-life balance and offer flexible working hours. Employees also enjoy health maintenance organization (HMO) coverage and access to various training programs. For more details on our benefits, check our Benefits page.
If you are interested in this role, please apply today. We look forward to hearing from you!
Requirements
- Experience in customer support roles.
- Familiarity with industry-standard tools and software.
- Strong interpersonal skills to engage with diverse teams.
- Excellent communication abilities in English.
- Self-motivated and able to work under pressure.
- Results-oriented and driven to achieve goals.
Responsibilities
- Serve as the first point of contact for operational incidents and inquiries.
- Conduct initial analysis and troubleshooting to resolve issues.
- Record actions and solutions in the Business Impact Report.
- Escalate complex issues to relevant teams with detailed documentation.
- Track open incidents and service requests based on SLA/TAD standards.
- Prepare reports on incidents, outages, and SLA/TAD breaches.
- Create and share advisories with internal teams and stakeholders.
Statutory benefits (Philippines)
13th-month pay
Mandatory under PD 851: equivalent to one month's basic salary, paid no later than 24 December each year.
Service Incentive Leave
Five days of paid leave per year after one year of service.
Mandatory contributions
Employer must contribute to SSS, PhilHealth, and Pag-IBIG on the employee's behalf.
Frequently asked questions
Where is this role based?⌃
Based in Makati, National Capital Region (NCR).
How do I apply?⌃
Apply via the employer's career site (link on this page).
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