Junior Associate Specialist, Product Operations - On-site in Pasig

About the Role

We are seeking a Junior Associate Specialist, Product Operations to join our team in Pasig, National Capital Region (NCR). In this role, you will be the first point of contact for operational incidents and inquiries. Your focus will be on providing excellent customer support while ensuring that issues are resolved efficiently. This position is onsite, allowing you to collaborate closely with your team and stakeholders.

Responsibilities

• Serve as the first point of contact for operational incidents and inquiries.
• Conduct initial analysis and troubleshooting to resolve issues promptly.
• Record actions and solutions in the Business Impact Report for future reference.
• Escalate complex issues to relevant teams with detailed documentation.
• Track open incidents and service requests based on established standards.
• Prepare reports on incidents, outages, and SLA breaches for management review.
• Create and share advisories with internal teams and stakeholders to keep everyone informed.

Requirements

• Experience in customer support with a focus on client satisfaction.
• Familiarity with industry-standard tools, especially Salesforce is a strong advantage.
• Highly result-oriented and self-driven to meet performance goals.
• Excellent interpersonal and communication skills in English.
• Self-motivated and capable of maintaining high performance under pressure.

Benefits

Joining our team offers numerous benefits, including:

• Competitive salary with opportunities for growth.
• Health Maintenance Organization (HMO) coverage for employees.
• Work-life balance with weekends off.
• Supportive work environment that encourages professional development.

If you are interested in this opportunity, please check our job listings for more roles or visit our company page to learn more about us.

• Experience in customer support with a focus on client satisfaction.
• Familiarity with industry-standard tools, especially Salesforce is a strong advantage.
• Highly result-oriented and self-driven to meet performance goals.
• Excellent interpersonal and communication skills in English.
• Self-motivated and capable of maintaining high performance under pressure.

• Serve as the first point of contact for operational incidents and inquiries.
• Conduct initial analysis and troubleshooting to resolve issues promptly.
• Record actions and solutions in the Business Impact Report for future reference.
• Escalate complex issues to relevant teams with detailed documentation.
• Track open incidents and service requests based on established standards.
• Prepare reports on incidents, outages, and SLA breaches for management review.
• Create and share advisories with internal teams and stakeholders to keep everyone informed.