Junior Care Centre Agent - On-site in Abu Dhabi

About the Role

We are seeking a Junior Care Centre Agent to join our team in Abu Dhabi. This on-site position requires a commitment to providing exceptional customer service. You will be the first point of contact for our clients, addressing their inquiries and ensuring their needs are met efficiently. If you are passionate about helping others and have a background in customer service, this role could be a great fit for you. For more opportunities in the UAE, check out our job listings.

Responsibilities

• Respond to telephone inquiries about products or services quickly.
• Ensure calls are answered within set time frames to maintain service quality.
• Document details of calls and actions taken for future reference.
• Communicate with the Care Centre – Team Leader and Assistant Manager for updates.
• Provide personalized customer service to boost client satisfaction.
• Maintain records and complete clerical tasks to support team operations.
• Process pre-approval claims accurately to ensure timely handling.
• Issue Guarantee of Payment documents as needed for client transactions.

Requirements

• Hold a Bachelor's Degree in a relevant field.
• Demonstrate fluency in MS Office, including Excel, Word, Outlook, and PowerPoint.
• Exhibit strong customer service skills to effectively assist clients.
• Be legally permitted to work in the UAE without restrictions.
• Maintain physical fitness to carry out job duties effectively.
• Experience in a call centre or customer service environment is a plus.
• A medical background or exposure to TPA hospitals is advantageous.

Benefits

Joining our team offers numerous benefits, including competitive salary packages and opportunities for professional growth. You will work in a supportive environment that values teamwork and collaboration. Additionally, we provide training programs to enhance your skills and knowledge in the healthcare sector. For more information on salaries in the UAE, visit our salaries page.

We also offer visa sponsorship for qualified candidates, ensuring a smooth transition to working in Abu Dhabi. If you are ready to take the next step in your career, apply today!

• Hold a Bachelor's Degree in a relevant field.
• Demonstrate fluency in MS Office, including Excel, Word, Outlook, and PowerPoint.
• Exhibit strong customer service skills to effectively assist clients.
• Be legally permitted to work in the UAE without restrictions.
• Maintain physical fitness to carry out job duties effectively.
• Experience in a call centre or customer service environment is a plus.
• A medical background or exposure to TPA hospitals is advantageous.

• Respond to telephone inquiries about products or services quickly.
• Ensure calls are answered within set time frames to maintain service quality.
• Document details of calls and actions taken for future reference.
• Communicate with the Care Centre – Team Leader and Assistant Manager for updates.
• Provide personalized customer service to boost client satisfaction.
• Maintain records and complete clerical tasks to support team operations.
• Process pre-approval claims accurately to ensure timely handling.
• Issue Guarantee of Payment documents as needed for client transactions.