Junior Customer Service Officer - On-site in Dubai

About the Role

We are seeking a Junior Customer Service Officer to join our team in Dubai. In this role, you will provide essential support to patients and ensure a smooth experience within our healthcare environment. Your primary focus will be on delivering excellent customer service and assisting patients with their needs. This position is on-site, and candidates must be fluent in English; knowledge of Arabic is a plus.

Responsibilities

• Deliver outstanding customer service and support to patients in a healthcare setting.
• Handle patient inquiries, appointments, registrations, and service requests effectively.
• Assist patients with hospital procedures and necessary paperwork.
• Coordinate with doctors, nurses, and administrative teams to ensure seamless operations.
• Manage incoming calls, emails, and front desk communications professionally.
• Resolve customer concerns and complaints in a timely and efficient manner.
• Maintain accurate patient records and service documentation.
• Support billing, insurance verification, and appointment scheduling processes.
• Promote a positive patient experience by upholding high service standards.

Requirements

• Bachelor’s degree or diploma in Business Administration, Healthcare Administration, or related field.
• Experience in hospitals, clinics, or healthcare facilities is preferred.
• Excellent communication and interpersonal skills are essential.
• Strong problem-solving and conflict-resolution abilities are required.
• Proficiency in Microsoft Office and healthcare management systems is necessary.
• Ability to work effectively in a dynamic healthcare environment with changing priorities.
• Knowledge of patient service standards and healthcare administration is an advantage.
• UAE healthcare experience is a plus.

Benefits

We offer a competitive salary ranging from 7,500 to 8,500 AED per month, along with opportunities for professional growth. Our team values a collaborative work environment and provides ongoing training to enhance your skills. You will also enjoy benefits such as health insurance and paid time off. For more information on our company culture, visit our company page.

If you are interested in this role, please check our job listings for more opportunities.

• Bachelor’s degree or diploma in relevant field.
• Experience in healthcare settings is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office and healthcare systems.
• Ability to thrive in a dynamic environment.
• Knowledge of patient service standards.
• UAE healthcare experience is a plus.

• Deliver outstanding customer service and support to patients.
• Handle patient inquiries, appointments, and service requests.
• Assist patients with hospital procedures and paperwork.
• Coordinate with doctors, nurses, and administrative teams.
• Manage incoming calls, emails, and front desk communications.
• Resolve customer concerns and complaints efficiently.
• Maintain accurate patient records and service documentation.
• Support billing and appointment scheduling processes.