Junior Customer Experience Agent On-site in Dubai

About the Role

As a Junior Customer Experience Agent based in Dubai, you will play a vital role in enhancing our customer service operations. Your primary focus will be to assist both internal and external customers by providing information and managing service requests. This position is ideal for individuals who are passionate about customer care and eager to develop their skills in a supportive environment.

Responsibilities

• Interact with customers to provide accurate information and register service requests.
• Support customer care strategies to enhance overall customer satisfaction.
• Handle incoming and outgoing calls while effectively managing customer complaints.
• Prepare daily, weekly, and monthly reports on customer service activities.

Requirements

• Hold a Bachelor’s degree in any discipline or a High School Diploma.
• Possess 1 to 2 years of experience in a similar customer service role.
• Demonstrate strong communication and interpersonal skills.
• Exhibit excellent organizational and time management abilities.

Benefits

Joining our team comes with several advantages, including competitive salary packages and opportunities for professional growth. You will also benefit from a supportive work environment that values your contributions. Additionally, we offer visa sponsorship for eligible candidates, making it easier for you to start your journey with us in Dubai. For more information on our job openings, visit our careers page.

We encourage multilingual candidates to apply, as this can enhance our customer interactions. If you are interested in learning more about salary expectations in the UAE, check out our salary guide.

• Hold a Bachelor’s degree or High School Diploma.
• Possess 1 to 2 years of customer service experience.
• Exhibit strong communication and interpersonal skills.
• Demonstrate excellent organizational and time management abilities.

• Interact with customers to provide accurate information and register service requests.
• Support customer care strategies to enhance overall customer satisfaction.
• Handle incoming and outgoing calls while effectively managing customer complaints.
• Prepare daily, weekly, and monthly reports on customer service activities.