Junior Customer Service Agent On-site in Pasig

About the Role

We are seeking a Junior Customer Service Agent to join our team in Pasig, National Capital Region (NCR). This is an onsite position where you will play a vital role in providing exceptional service to our customers. You will address inquiries, resolve issues, and ensure customer satisfaction. If you have a passion for helping others and possess strong communication skills, we encourage you to apply.

Responsibilities

• Respond to inbound customer calls promptly and professionally.
• Handle customer disputes and complaints effectively to enhance satisfaction.
• Implement client retention strategies to maintain long-term relationships.
• Meet and strive to exceed individual and team KPIs consistently.
• Escalate complex inquiries to the appropriate team for resolution.
• Contribute to continuous improvement by sharing feedback with the team.
• Maintain strong working relationships with clinic, client, and internal support teams.

Requirements

• Previous customer service experience in a call center or voice support.
• Proficiency with CRM systems and telephony platforms.
• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities and time management skills.
• Ability to multitask while maintaining attention to detail.
• Comfortable working in a structured environment with clear guidelines.

Benefits

Joining our team comes with several benefits, including:

• Competitive salary with opportunities for growth.
• Health Maintenance Organization (HMO) coverage for employees.
• Work-life balance with weekends and holidays off.
• Supportive team environment focused on professional development.
• Access to training programs to enhance your skills.

If you are interested in this opportunity, please check our Pasig job listings for more details. We look forward to your application!

For more insights on salaries in the industry, visit our salary guide.

Explore more about our company culture and values at our company page.

• Previous customer service experience in a call center or voice support.
• Proficiency with CRM systems and telephony platforms.
• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities and time management skills.
• Ability to multitask while maintaining attention to detail.
• Comfortable working in a structured environment with clear guidelines.

• Respond to inbound customer calls promptly and professionally.
• Handle customer disputes and complaints effectively to enhance satisfaction.
• Implement client retention strategies to maintain long-term relationships.
• Meet and strive to exceed individual and team KPIs consistently.
• Escalate complex inquiries to the appropriate team for resolution.
• Contribute to continuous improvement by sharing feedback with the team.
• Maintain strong working relationships with clinic, client, and internal support teams.