Mid-Level Customer Service Agent On-Site in Makati

About the Role

We are seeking a dedicated Mid-Level Customer Service Agent to join our team in Makati, National Capital Region. This role is crucial for providing exceptional support in the financial and healthcare sectors. You will engage directly with customers, assist them with their inquiries, and ensure a positive experience. If you have a strong customer-oriented mindset and excellent communication skills, we encourage you to apply.

Responsibilities

• Provide exceptional customer service to clients in financial and healthcare sectors.
• Assist customers with account management and healthcare plan inquiries.
• Resolve customer complaints and issues efficiently.
• Maintain accurate records of customer interactions for future reference.
• Collaborate with team members to enhance service processes and customer satisfaction.

Requirements

• High School Diploma or equivalent qualification.
• 3-5 years of experience in customer service roles.
• Excellent communication skills in English and Filipino.
• Strong interpersonal skills to connect with diverse customers.
• Problem-solving abilities to address customer concerns.
• Ability to manage multiple tasks in a busy environment.

Benefits

We offer a competitive salary of up to 30,000 PHP per month. Our employees enjoy a supportive work environment with opportunities for growth. We prioritize work-life balance, ensuring that you have weekends off. Additionally, we provide health maintenance organization (HMO) benefits to support your well-being. If you are looking for a fulfilling career in customer service, apply now and join our team!

For more information on our company culture and values, visit our company page.

• High School Diploma or equivalent qualification.
• 3-5 years of experience in customer service roles.
• Excellent communication skills in English and Filipino.
• Strong interpersonal skills to connect with diverse customers.
• Problem-solving abilities to address customer concerns.
• Ability to manage multiple tasks in a busy environment.

• Provide exceptional customer service to clients in financial and healthcare sectors.
• Assist customers with account management and healthcare plan inquiries.
• Resolve customer complaints and issues efficiently.
• Maintain accurate records of customer interactions for future reference.
• Collaborate with team members to enhance service processes and customer satisfaction.