Mid-Level Customer Service Representative On-site in Quezon City

About the Role

We are seeking a Mid-Level Customer Service Representative to join our team in Quezon City. This role is crucial for providing exceptional support to our Spanish-speaking clients. You will engage with customers through various channels, ensuring their needs are met effectively. If you are passionate about helping others and possess strong communication skills, we encourage you to apply.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients, enhancing their experience.
• Handle inquiries and resolve issues via phone, email, and chat, ensuring timely responses.
• Assist in developing scripts and tools for efficient communication, improving service quality.
• Maintain records of customer interactions and follow up as necessary, ensuring accuracy.
• Collaborate with team members to improve service delivery and share best practices.

Requirements

• Bachelor's degree in a relevant field, supporting your professional knowledge.
• At least 13 years of experience in customer service, demonstrating your expertise.
• Proficiency in Spanish and English, enabling effective communication.
• Empathetic, patient, and customer-oriented attitude, fostering positive interactions.

Benefits

We offer a competitive salary ranging from 90,000 to 100,000 PHP per month. Our team enjoys a supportive work environment with opportunities for growth. You will also benefit from health maintenance organization (HMO) coverage and a work-life balance that prioritizes your well-being. Join us to make a difference in customer service while advancing your career.

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• Bachelor's degree in a relevant field, supporting your professional knowledge.
• At least 13 years of experience in customer service, demonstrating your expertise.
• Proficiency in Spanish and English, enabling effective communication.
• Empathetic, patient, and customer-oriented attitude, fostering positive interactions.

• Provide exceptional customer service to Spanish-speaking clients, enhancing their experience.
• Handle inquiries and resolve issues via phone, email, and chat, ensuring timely responses.
• Assist in developing scripts and tools for efficient communication, improving service quality.
• Maintain records of customer interactions and follow up as necessary, ensuring accuracy.
• Collaborate with team members to improve service delivery and share best practices.