Junior Healthcare Customer Service Representative On-site Marikina

About the Role

We are seeking a dedicated Junior Healthcare Customer Service Representative to join our team in Marikina, National Capital Region (NCR). This is an onsite position where you will play a vital role in assisting patients and clients with their healthcare inquiries. Your strong English communication skills and customer-oriented approach will help ensure that our clients receive the best possible service.

As a Junior Healthcare Customer Service Representative, you will be responsible for responding to inquiries and providing guidance on healthcare services. This role is perfect for individuals who are detail-oriented and can handle multiple tasks effectively in a busy setting. If you are looking to start your career in healthcare customer service, this is an excellent opportunity.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately to maintain records.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics consistently.

Requirements

• High School or Senior High School graduate; college preferred.
• Strong English communication skills for effective interaction.
• Customer-oriented mindset to enhance client satisfaction.
• Attention to detail for accurate record-keeping.
• Basic computer skills for handling inquiries and documentation.
• Ability to multitask in a busy work environment.

Benefits

Joining our team comes with several benefits, including:

• Competitive salary with opportunities for growth.
• Health Maintenance Organization (HMO) coverage.
• Work-life balance with weekends off.
• Supportive team environment to help you succeed.

If you are interested in this role, please explore more opportunities on our jobs page or check out our salary information to understand the compensation better.

Apply now to start your journey in healthcare customer service!

• High School or Senior High School graduate; college preferred.
• Strong English communication skills for effective interaction.
• Customer-oriented mindset to enhance client satisfaction.
• Attention to detail for accurate record-keeping.
• Basic computer skills for handling inquiries and documentation.
• Ability to multitask in a busy work environment.

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately to maintain records.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics consistently.