Junior Customer Service Associate - On-site in Dubai

Dubai, DubaiFull-timeabout 4 hours ago
Customer Service

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Job Description

About the Role

We are looking for a Junior Customer Service Associate to join our team in Dubai. This role involves providing support for order and cash management. You will work closely with customers and internal teams to ensure smooth operations. If you have a passion for helping others and a willingness to learn, this position could be a great fit for you.

Responsibilities

  • Manage customer service support for order and cash tasks.
  • Respond to email inquiries from the HQ department.
  • Execute daily order checks in SAP.
  • Adjust order lines in SAP and the customer portal.
  • Flag any order and delivery mismatches.
  • Create credit and debit notes in SAP.
  • Track financial disputes in the customer portal.
  • Participate in activities to improve service.

Requirements

  • 1 to 2 years of experience in a customer service role.
  • Good English communication skills are essential.
  • Basic knowledge of MS-Office is required.
  • Willingness to learn and grow in the role.
  • Ability to work well under pressure.

Benefits

We offer a supportive work environment and opportunities for growth. You will gain valuable experience in customer service and order management. Our team values collaboration and encourages learning. For more information on our company culture, visit our company page. We also provide a competitive salary and benefits package.

If you are interested in this role, please check our job listings for more opportunities. We look forward to hearing from you!

Requirements

  • 1 to 2 years of experience in a customer service role.
  • Good English communication skills are essential.
  • Basic knowledge of MS-Office is required.
  • Willingness to learn and grow in the role.
  • Ability to work well under pressure.

Responsibilities

  • Manage customer service support for order and cash tasks.
  • Respond to email inquiries from the HQ department.
  • Execute daily order checks in SAP.
  • Adjust order lines in SAP and the customer portal.
  • Flag any order and delivery mismatches.
  • Create credit and debit notes in SAP.
  • Track financial disputes in the customer portal.
  • Participate in activities to improve service.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Dubai, Dubai.

How do I apply?

Apply via the employer's career site (link on this page).

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