Junior Customer Service Associate - On-site in Metro Manila

About the Role

We are looking for a Junior Customer Service Associate to join our team in Metro Manila. In this role, you will assist customers through phone, chat, and email. Your primary goal is to solve their queries and ensure a positive experience. This position requires strong communication skills in English and the ability to work in varying shifts.

As a Customer Service Associate, you will play a key role in preventing issues and delighting customers. If you are friendly, customer-focused, and eager to learn, we encourage you to apply.

Responsibilities

• Assist customers via phone, chat, and email to resolve their queries.
• Prevent issues by providing accurate information and support.
• Delight customers by ensuring a positive interaction experience.
• Track customer feedback and report issues to improve service.

Requirements

• Completed at least two years in college or a Senior High Graduate.
• High school graduate with at least one year of customer service experience.
• Strong communication skills in English, both written and spoken.
• Proficient computer skills to navigate various software.
• Ability to work in shifting and rotating schedules.

Benefits

We offer a competitive salary and benefits package. Enjoy work-life balance with weekends off. As a member of our team, you will have opportunities for growth and development. We also provide health maintenance organization (HMO) coverage for our employees.

If you are interested in this role, please check our salary information and apply today!

• Completed at least two years in college or Senior High Graduate.
• High school graduate with at least one year of customer service experience.
• Strong communication skills in English, both written and spoken.
• Proficient computer skills to navigate various software.
• Ability to work in shifting and rotating schedules.

• Assist customers via phone, chat, and email to resolve their queries.
• Prevent issues by providing accurate information and support.
• Delight customers by ensuring a positive interaction experience.
• Track customer feedback and report issues to improve service.