Junior Customer Service Associate - On-site in Cebu

About the Role

We are looking for a Junior Customer Service Associate to join our team in Cebu. In this role, you will assist customers through various channels, including phone, chat, and email. Your main goal will be to provide excellent service and resolve customer issues effectively. This position is onsite in Cebu and requires flexibility in your work schedule.

As a Junior Customer Service Associate, you will play a key role in ensuring customer satisfaction. You will have the opportunity to grow your skills in a supportive environment. If you are passionate about helping others and have a strong desire to learn, this role is for you. For more information about our company culture, visit our About Us page.

Responsibilities

• Assist customers by answering their queries through phone, chat, and email.
• Resolve customer issues promptly to enhance their experience.
• Prevent potential issues by providing proactive support.
• Delight customers with friendly and helpful interactions.

Requirements

• Completed at least two years in college or be a Senior High Graduate.
• High school graduate with at least one year of customer service experience.
• Strong communication skills in English, both written and spoken.
• Proficient computer skills to navigate various software.
• Ability to work in varying shifts, including nights and weekends.

Benefits

We offer a competitive salary and a supportive work environment. You will have opportunities for career growth and development. Our team values work-life balance and provides flexible scheduling options. Additionally, we offer health maintenance organization (HMO) benefits to ensure your well-being. For more details on our benefits, check our Benefits page.

Join us and be part of a team that values your contributions and supports your career journey!

• Completed at least two years in college or Senior High Graduate.
• High school graduate with one year of customer service experience.
• Strong communication skills in English, both written and spoken.
• Proficient computer skills to navigate various software.
• Ability to work in varying shifts, including nights and weekends.

• Assist customers by answering their queries through phone, chat, and email.
• Resolve customer issues promptly to enhance their experience.
• Prevent potential issues by providing proactive support.
• Delight customers with friendly and helpful interactions.