Junior Customer Service Representative - On-site in Abu Dhabi

About the Role

We are looking for a Junior Customer Service Representative to join our team in Abu Dhabi. In this role, you will assist customers by answering their questions and resolving their issues. You will work on-site, providing support through various channels such as phone, email, and live chat. This position is ideal for someone who enjoys helping others and has strong communication skills.

Responsibilities

• Respond to customer inquiries promptly and professionally through phone, email, and live chat.
• Investigate and resolve customer concerns efficiently and effectively.
• Build strong customer relationships through professional and courteous communication.
• Utilize CRM platforms and customer service tools to manage and track customer interactions.

Requirements

• 1–2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple priorities in a busy work environment.
• Strong organizational skills with attention to detail.
• Proficiency with Microsoft Office or similar productivity tools.
• High school diploma or equivalent.

Benefits

We offer a competitive salary and a supportive work environment. You will have opportunities for professional growth and development. Additionally, we provide a comprehensive benefits package, including health insurance and paid time off. Join us to make a difference in customer service!

For more job opportunities in the UAE, visit our job listings. If you want to learn about salaries in the region, check our salary guide.

• 1–2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple priorities in a busy work environment.
• Strong organizational skills with attention to detail.
• Proficiency with Microsoft Office or similar productivity tools.
• High school diploma or equivalent.

• Respond to customer inquiries promptly and professionally through phone, email, and live chat.
• Investigate and resolve customer concerns efficiently and effectively.
• Build strong customer relationships through professional and courteous communication.
• Utilize CRM platforms and customer service tools to manage and track customer interactions.