Junior Customer Service Representative - On-site in Makati

About the Role

We are looking for a Junior Customer Service Representative to join our team in Makati. This is an on-site position where you will support our US marketers and retailers. You will handle inquiries and resolve issues related to daily business transactions. If you are motivated and eager to learn, we encourage you to apply.

This role requires strong interpersonal and organizational skills. You will also need to be proficient in MS Office applications. If you have experience in the credit card industry or providing phone support, that would be a plus. For more information on similar roles, check out our remote job listings.

Responsibilities

• Act as the main point of contact for US marketers and retailers.
• Resolve inquiries and issues related to daily business transactions.
• Process credit and rebill requests, along with invoice inquiries.
• Handle inquiries regarding system outages and provide timely updates.
• Assist marketers in loading fuel products into the system.
• Provide first-level technical support to users.
• Collaborate with internal teams for effective issue resolution.
• Document and share best practices to improve operations.

Requirements

• Bachelor's degree in business or related field.
• Proficient in MS Office applications.
• Strong interpersonal and organizational skills.
• Excellent analytical and problem-solving abilities.
• Open to working night shifts as needed.
• Motivated individuals are encouraged to apply.

Benefits

We offer a supportive work environment with opportunities for growth. You will enjoy a healthy work-life balance with weekends off. Additionally, we provide health maintenance organization (HMO) benefits. If you are looking for a role that supports your career development, apply now!

For more details on our company culture and benefits, visit our company page.

• Bachelor's degree in business or related field.
• Proficient in MS Office applications.
• Strong interpersonal and organizational skills.
• Excellent analytical and problem-solving abilities.
• Open to working night shifts as needed.
• Motivated individuals are encouraged to apply.

• Act as the main point of contact for US marketers and retailers.
• Resolve inquiries and issues related to daily business transactions.
• Process credit and rebill requests, along with invoice inquiries.
• Handle inquiries regarding system outages and provide timely updates.
• Assist marketers in loading fuel products into the system.
• Provide first-level technical support to users.
• Collaborate with internal teams for effective issue resolution.
• Document and share best practices to improve operations.