Junior Customer Service Representative - Remote - Ajman

Ajman Emirate, AjmanRemoteFull-timeabout 3 hours ago
Customer Service

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Job Description

About the Role

We are seeking a Junior Customer Service Representative to join our remote team in Ajman. In this role, you will assist customers by answering their questions and resolving their issues. Your focus will be on providing excellent service and building strong relationships with our clients.

As a key member of our team, you will work from home, allowing for flexibility while contributing to our customer satisfaction goals. If you are passionate about helping others and have strong communication skills, we encourage you to apply. For more opportunities, check our remote job listings.

Responsibilities

  • Respond to customer inquiries promptly and professionally through phone, email, and live chat.
  • Investigate and resolve customer concerns efficiently and effectively.
  • Build strong customer relationships through professional and courteous communication.
  • Utilize CRM platforms and customer service tools to manage and track customer interactions.

Requirements

  • 1–2 years of experience in customer service or a related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • High school diploma or equivalent.

Benefits

Joining our team comes with several benefits. You will enjoy a flexible work schedule, allowing you to balance your personal and professional life. Additionally, we offer opportunities for growth and development within the company. For more details on our company culture, visit our company page.

We also provide a supportive environment where your contributions are valued. If you are ready to start your career in customer service, apply today!

Requirements

  • 1–2 years of experience in customer service or related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • High school diploma or equivalent.

Responsibilities

  • Respond to customer inquiries promptly and professionally through phone, email, and live chat.
  • Investigate and resolve customer concerns efficiently and effectively.
  • Build strong customer relationships through professional and courteous communication.
  • Utilize CRM platforms and customer service tools to manage and track customer interactions.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Is this role remote?

Yes — this role is fully remote.

How do I apply?

Apply via the employer's career site (link on this page).

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