Junior E-commerce Support Specialist - Remote

About the Role

We are looking for a Junior E-commerce Support Specialist to join our team. This is a 100% remote position based in the Philippines. In this role, you will assist customers with their inquiries and ensure a smooth shopping experience. You will work with various platforms, especially TikTok Shop, to support our customers effectively.

Responsibilities

• Manage customer interactions through TikTok Shop, chat, email, or phone.
• Assist customers with product inquiries, order processing, tracking, and returns.
• Update product listings, inventory, and order status regularly.
• Collaborate with internal teams to ensure smooth operations.
• Stay informed about TikTok Shop policies, trends, and tools.

Requirements

• At least 1 year of e-commerce or customer service experience.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a busy environment.
• Excellent English communication skills.
• Familiarity with order management systems.
• Problem-solving mindset to address customer issues.
• Experience with TikTok Shop is a plus.

Benefits

This role offers a flexible work arrangement, allowing you to work from home. You will enjoy a healthy work-life balance with weekends off. We provide opportunities for growth and development within the company. Additionally, you will have access to health maintenance organization (HMO) benefits.

If you are interested in this role, please check our remote job listings for more opportunities. We look forward to your application!

• At least 1 year of e-commerce or customer service experience.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a busy environment.
• Excellent English communication skills.
• Familiarity with order management systems.
• Problem-solving mindset to address customer issues.
• Experience with TikTok Shop is a plus.

• Manage customer interactions through TikTok Shop, chat, email, or phone.
• Assist customers with product inquiries, order processing, tracking, and returns.
• Update product listings, inventory, and order status regularly.
• Collaborate with internal teams to ensure smooth operations.
• Stay informed about TikTok Shop policies, trends, and tools.