Junior TikTok Shop Support On-site in Cebu

About the Role

Join our team as a Junior TikTok Shop Support in Cebu, where you will play a vital role in enhancing customer experiences. This position is onsite, allowing you to engage directly with our customers and collaborate with your colleagues. You will manage customer interactions across various platforms, ensuring inquiries and issues are resolved efficiently.

Responsibilities

• Manage customer interactions via TikTok Shop, chat, email, or phone to ensure satisfaction.
• Assist with product inquiries, order processing, tracking, returns, and issue resolution to enhance customer experience.
• Monitor and update product listings, inventory, and order status to maintain accuracy.
• Collaborate with internal teams to streamline processes and improve service delivery.
• Stay informed on TikTok Shop policies, trends, and tools to provide accurate information.

Requirements

• At least 1 year of e-commerce or customer service experience to support customer needs.
• Strong attention to detail and organizational skills to manage multiple tasks effectively.
• Excellent English communication skills to interact with diverse customers.
• Familiarity with order management systems to enhance operational efficiency.
• A problem-solving mindset to address customer issues promptly.

Benefits

We offer a competitive salary and a supportive work environment. Enjoy a healthy work-life balance with weekends off. You will have opportunities for growth and development within the company. Additionally, we provide health maintenance organization (HMO) benefits to ensure your well-being. For more details on our company culture and values, check out our About Us page.

If you are interested in exploring more job opportunities, visit our Jobs section.

• At least 1 year of e-commerce or customer service experience to support customer needs.
• Strong attention to detail and organizational skills to manage multiple tasks effectively.
• Excellent English communication skills to interact with diverse customers.
• Familiarity with order management systems to enhance operational efficiency.
• A problem-solving mindset to address customer issues promptly.

• Manage customer interactions via TikTok Shop, chat, email, or phone to ensure satisfaction.
• Assist with product inquiries, order processing, tracking, returns, and issue resolution to enhance customer experience.
• Monitor and update product listings, inventory, and order status to maintain accuracy.
• Collaborate with internal teams to streamline processes and improve service delivery.
• Stay informed on TikTok Shop policies, trends, and tools to provide accurate information.